Service Advisor - Truck Care

Love's Travel Stops & Country Stores Inc.; Cleveland (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

401(k) match

Medical/Dental/Vision insurance

Competitive pay

Career development

Quarterly bonus

Hiring immediately

Profit sharing

Job summary

Love's Travel Stops & Country Stores Inc. is seeking a Truck Care General Manager to lead staff, drive sales, and deliver exceptional customer service at a high-volume truck care facility.

You will oversee service advisors, manage processes, and implement strategies to boost sales and satisfaction in a dynamic retail environment. The role emphasizes staff development, safety, and effective operations, with opportunities to influence profitability and customer experience.

Qualifications

• 2+ years in retail/food/service/transportation management.
• 2+ years managing operations with annual sales over $2M.
• 2+ years supervising 10+ employees.

Responsibilities

• Ensure a safe, clean, and well-maintained location with excellent customer service, merchandising, and marketing procedures.
• Drive sales through efficient ordering, stocking, inventory management, and waste control.
• Oversee task execution, safety, scheduling, cash integrity, talent acquisition, and HR support.
• Train and develop team to maximize customer service expectations.
• Understand financial reporting including profit & loss to drive business changes.
• Address customer feedback to improve the overall experience.

Skills

Customer service

Communication

Team leadership

Multitasking

Tools

Microsoft Office

Outlook

Excel

Word

Job description

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Benefits

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) – 100% match up to 5%
• Medical/Dental/Vision Insurance after 30-days
• Competitive Pay
• Career Development
• Quarterly Bonus Program
• Hiring Immediately
• Profit Sharing - Love’s Shares

Welcome to Love’s!

The Truck Care General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted truck care facility. You will lead staff, including Service Advisors, to provide exceptional customer service, managing processes, and executing strategies to enhance sales and customer satisfaction. With opportunity as our greatest benefit and a dynamic team environment, this role is ideal for individuals passionate about the retail industry and ready to make a difference.

Job Functions

• Ensure a safe, clean, and well-maintained location interms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
• Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
• Work alongside team members to train and develop in order to maximize customer service expectations.
• Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities.
• Addressing customer feedback and working to improve the overall experience.

Experience

• 2+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
• 2+ years’ experience managing operations with annual sales volume of $2+ million
• 2+ years’ experience deciphering and impacting budgets and P&L statements
• 2+ years’ experience supervising and training 10+ employees

Skills and Demands

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
• Frequent lifting/moving of items over 50 pounds or more.
• Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.

Our Culture

Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.