Service Advisor - Southern Team Auto Mall

US Lawns; Roanoke (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

401(k) Retirement Plan

Dental

Short Term Disability

Long Term Disability

Life Insurance

Job summary

Southern Team Auto Mall is seeking an on-site Service Advisor to be the central point of contact for customers in the service department. You will listen to concerns, explain repairs, and coordinate with technicians to ensure clear communication and customer satisfaction.

The role requires strong communication, negotiation, and sales skills, with a focus on building relationships and driving repeat business.

Qualifications

• Experience in customer-facing service roles or automotive service advisory is preferred.
• Ability to listen to customer concerns and clearly explain needed repairs and maintenance.
• Demonstrated negotiation and sales abilities with a focus on customer satisfaction.

Responsibilities

• Greet customers and understand their needs to guide them through the service selection process.
• Explain vehicle features, specifications, and pricing to customers; provide detailed information.
• Manage the sales process end-to-end, including paperwork and coordination with finance.

Skills

Customer Interaction

Interpersonal Skills

Negotiation

Product Knowledge

Sales Skills

Customer Service

Time Management

Problem-Solving

Job description

Job Description

Southern Team Auto Mall is looking for Service Advisors to add to our Team! Service Advisors are the friendly staff members that are at the desk to help you when you take your car in for oil changes, repairs, etc. If you have previous experience in Customer-Facing Service roles, have previously worked as an Automotive Service Advisor or just like being kind and helpful, this could be the job for you!

Our Service Advisors are the center of communication for all service and repair activities within the Service Department. Being the primary point of contact for all automotive service and repair matters, the Service Advisor must listen to and thoroughly understand each and every customer's concerns and arrange for appropriate service/repairs. Once completed, you will also relay all necessary information from the technician to the customer clearly and effectively. Here, Service Advisors make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.

KEY RESPONSIBILITIES

• Customer Interaction: Greeting customers, understanding their needs and preferences, and guiding them through the selection process
• Product Knowledge: Demonstrating vehicle features, explaining specifications, and providing detailed information about different makes and models. This may include certification for various manufacturers
• Managing the sales process from start to finish, including paperwork completion and coordinating with other departments like finance
• Relationship Building: Building strong customer relationships to foster repeat business and referrals
• Follow-Up: Following up with customers after the sale to ensure satisfaction and address any concerns. Including new and existing internet, phone, and email communication
• Product Knowledge Updates: Staying up-to-date on new vehicle models, features, and industry trends

SKILLS REQUIRED

• Communication Skills: Excellent verbal and written communiciation skills are essential for interacting with customers and colleagues
• Interpersonal Skills: Building rapport with customers and establishing strong relationships is crucial
• Negotiation Skills: Effectively negotiating prices and terms with customers
• Product Knowledge: A thorough understanding of vehicle features, specifications, and pricing
• Sales Skills: Closing deals, handling objections, and managing the sales process effectively
• Customer Service Skills: Providing exceptional customer service throughout the buying process
• Time Management: Managing time effectively to handle multiple customers and tasks simultaneously
• Problem-Solving: Addressing customer concerns and resolving issues efficiently

***This position requires each employee to work on site. This in NOT a remote position and your attendance is required inorder to maintain employment. This position will require standing, sitting, reaching, and bending. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.

Company Description

Since Southern Team opened our doors on October 3rd 1988, we've been fortunate to become one of the MOST successful automotive dealership groups in the state of Virginia. From our humble beginnings as a Hyundai dealership in Roanoke, VA (when most Americans didn't even know what a Hyundai was) to our new Hyundai, Nissan, Subaru, Volkswagen, and Prestige Collection. We even have a Nissan dealership in Christiansburg, VA and have grown to over 300 employees!

We would love to have you join us at any of our Southern Team locations! If you are interested in learning more about our various openings and upcoming job opportunities, please visit us at www.southernteamautomall.com or www.careers.hireology.com.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identification, or any other protected characteristic.

Benefits

• Health Insurance
• Health Savings Account
• Southern Wellness: A Free HealthCare Incentive Plan
• Medical GAP Insurance
• Dental
• 401(k) Retirement Plan - John Hancock
• Short Term and Long Term Disability (Voluntary Benefit)
• Accident Solution Plan (Voluntary Benefit)
• Life Insurance (Voluntary Benefit)
• Cancer Protection Insurance (Voluntary Benefit)
• MASA Medical Transport Solutions (Voluntary Benefit)
• Direct Deposit