Service Advisor (Shop & Field)

Foley Equipment; Concordia (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

401(k) with matching

Full insurance benefits

Health insurance benefits

Holiday, PTO, Parental Leave

Job summary

Foley Equipment is looking for a Service Advisor to provide exceptional customer service throughout the repair process in Concordia, Kansas. This role involves managing communication from initial call to invoice, scheduling repairs, and ensuring customer satisfaction. The ideal candidate has strong organizational and communication skills, with an emphasis on customer interaction and technical aptitude. Competitive pay and benefits are offered, including a 401(k) plan, health insurance, and generous paid time off.

Qualifications

• Experience in delivering positive customer service/interaction.
• Ability to manage customer communication throughout the repair process.
• Strong attention to detail and effective time-management skills.

Responsibilities

• Manage customer communication from initial call to invoice.
• Provide customer support during and after machine repairs.
• Schedule service repairs and preventive maintenance.

Skills

Customer service experience

Strong computer experience

Organizational skills

Communication skills

Attention to detail

Technical aptitude

Education

Associates degree or equivalent from a technical school

Job description

Service Advisor (Shop & Field)

Will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process.

What You Will Do In This Role

• Manage the customer communication from initial call to invoice to deliver industry leading customer experience
• Provide customer support for incoming calls and effective follow up during and after machine repairs
• Schedule both service repairs and preventive maintenance for the customer
• Review work orders and their statuses to ensure alignment with current processes
• Communicate quotes to customers and make repair recommendations
• Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review
• Coordinate with Shop/Field Managers to meet customer deadlines for repairs
• Create/review service tickets capturing all pertinent information for work to be done. Open work orders as needed
• Invoice with customers and collect PO or payment
• Travel is required for training and/or to assist at other locations

Our Ideal Candidate

• Experienced in delivering positive customer service/interaction
• Strong computer experience
• Strong organizational and process management skills
• Exemplary written and verbal communication skills
• Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
• Technical aptitude

What Will Put You Ahead

• Associates degree (A.A.) or equivalent, from two-year college or technical school
• Prior knowledge of the industry and/or warranty and its equipment
• Previous experience in a shop environment
• Bilingual (Spanish/English preferred)

What We Can Offer You

• Competitive pay to recognize your valuable contribution
• 401(k) with matching
• Full insurance benefits
• Health insurance benefits
• Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth

Foley Industries – Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central – proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit www.FoleyEq.com.

Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call 316-943-4211 or email [e-mail].

At this time Foley does not participate in any Visa sponsorship programs.