Service Advisor - Plainview, NY

Lucid Motors; Plainview (NY); On-site; USD 38,572 - 52,348; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Equity program

Job summary

Lucid Motors in Plainview, NY is seeking a dedicated Service Advisor to enhance customer experiences at every step of the service process. This role requires assisting clients by providing accurate service options, managing vehicle inspections, and ensuring quality standards are met before vehicle handover.

Ideal candidates have 2-5 years of automotive experience, excellent communication skills, and a passion for customer satisfaction. The position offers competitive hourly pay and a comprehensive benefits package.

Qualifications

• 2-5 years previous automotive experience and training.
• Excellent interpersonal skills.
• Ability to explain automotive terminology to customers.

Responsibilities

• Ensure clients are informed throughout the service experience.
• Conduct comprehensive inspections of customer vehicles.
• Manage and facilitate loaner agreements for customers.

Skills

Automotive experience

Interpersonal skills

Problem-solving skills

Document articulation

Microsoft Office proficiency

Education

AA/BS in Automotive Technology or Business Management

Job description

As a Service Advisor at Lucid, you will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process. You will greet clients promptly, consult with technicians, accurately document client concerns for diagnosis and repair, and explain all service options to clients, including time and cost estimates. You will also track all client vehicles through the maintenance and repair process, ensuring that work done meets Lucid's quality standards before vehicles are returned to clients.

Responsibilities

• Ensure clients are informed throughout the service experience from initial contact to vehicle handover
• Conduct comprehensive inspections and thorough check‑in processes for customer vehicles, identifying and reporting any damage or visible wear
• Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation
• Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience
• Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided
• Review and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations
• Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction
• Responsible for acquiring customers signatures for service authorization and service invoice via DocuSign and collecting payment for customer pay repairs
• Explanation of invoice to customers of repairs performed to ensure correct understanding of completed work and that all concerns have been addressed to customer satisfaction
• Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed
• Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step
• Other duties as assigned

Qualifications

• 2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role
• Excellent interpersonal skills with a compassionate and patient demeanor
• Problem‑solving and creative thinking skills
• Ability to articulate and document details to ensure smooth workflow
• Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge
• Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software
• Full‑time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start‑up experience and related fast‑paced environments

Compensation Range

Base Pay Range (hourly): $28 – $38 USD

Additional Compensation and Benefits

Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Lucid Motors is an equal opportunity workplace committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.