Service Advisor - North Park Lexus Rio Grande Valley

Kahlig Auto Group; Brownsville (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive retailer in Texas is seeking a Service Advisor to enhance customer satisfaction and address clients' automotive needs. The ideal candidate will be skilled in customer service, capable of clearly relaying technical information, and able to manage estimates for repairs. This role offers a supportive environment where one can advance within the company, alongside benefits like medical and dental insurance, 401(k), and paid vacation.

Benefits

Medical insurance

Dental insurance

401(k)

Paid vacation

Wellness program

Qualifications

• Proven experience in a customer-facing role.
• Ability to clearly communicate technical information to clients.
• Proficient in maintaining high customer satisfaction scores.

Responsibilities

• Greet service department customers promptly.
• Translate repair needs to technicians effectively.
• Upsell additional services with integrity.
• Provide accurate repair estimates.
• Keep customers informed on repair progress.

Skills

Customer service expertise

Communication skills

Upselling abilities

Problem-solving

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Benefits

Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.