Service Advisor LHM CO Jeep

Lhmford; Aurora, Northern (CO, KY); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Paid holidays & paid time off

Paid training

Health insurance

401k with company match

Job summary

Larry H. Miller Automotive Group is hiring a Service Advisor in Colorado. The role emphasizes delivering exceptional customer experiences while selling needed services and maintaining vehicles per manufacturer guidelines.

The position offers competitive compensation ($60,000–$95,000 annually) with semi-monthly pay, paid holidays, training, and comprehensive benefits. Prior automotive service advisor experience is preferred, and applicants must be 18+ with a valid driver’s license.

Qualifications

• Strong customer service and communication skills.
• Experience in auto service advising preferred.
• Minimum age 18 and valid driver's license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Actively promote and build rapport with customers.
• Advise customers on care and maintenance per manufacturer specs.
• Generate and provide accurate repair estimates.
• Schedule service appointments and communicate timelines.
• Follow up to drive repeat visits and CSI.

Skills

Customer service

Phone skills

Computer skills

Job description

Join a Winning Team at Larry H. Miller Automotive Group

A True CAREER Opportunity! Extensive advancement opportunities!!

Compensation: $60,000 - $95,000 / Annually(Compensation can and will be based on Performance and Experience)

LHM Colorado Jeep is now a subsidiary of Asbury Automotive a Fortune 500 Automotive retailer with over 170 locations with 31 brands across 15 states!

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete.We have a great history of providing excellent career opportunities for individuals who want to grow within the company.

Follow Larry H. Miller Dealerships on Facebook and LinkedIn to learn more about us and current open positions.

Company Benefits:

Pay and Recognition:

• Semi-Monthly Pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisorwho will help us redefine the car-buying experience. Does this sound like you?

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the careand the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimumof eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)