Service Advisor & Growth Leader — Path to Store Manager

Midas - Touch of Gold; Michigan City (IN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

PTO (Paid Time Off)

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Midas is hiring a Service Advisor/Service Writer to greet customers, write estimates, schedule appointments, and support multiple locations as needed. This role blends customer service with sales and operational duties, offering a path toward store leadership.

You will build trust, review inspection results, present recommendations, and help drive sales while ensuring processes are followed. We offer hourly pay, bonus opportunities, and a clear growth path into store leadership.

Qualifications

• Automotive service writing experience preferred.
• Strong sales and customer service skills.
• Ability to communicate confidently with customers.
• Organized, detail-oriented, and process-driven.
• Leadership mindset with a desire to grow.
• Flexible and willing to support multiple locations.
• Automotive knowledge and repair experience a plus.

Responsibilities

• Greet customers and build trust.
• Answer phones and schedule appointments.
• Perform vehicle walkarounds and review inspection results.
• Build estimates and present recommendations.
• Follow up on declined work and customer concerns.
• Help drive sales and customer retention.
• Support daily shop operations.
• Assist multiple locations as business needs require.
• Help ensure processes are followed and goals are achieved.

Skills

Service writing

Sales skills

Customer service

Organized

Leadership mindset

Multi-location support

Automotive knowledge

Job description

Midas is hiring a Service Advisor/Service Writer to greet customers, write estimates, schedule appointments, and support multiple locations as needed. This role blends customer service with sales and operational duties, offering a path toward store leadership.

You will build trust, review inspection results, present recommendations, and help drive sales while ensuring processes are followed. We offer hourly pay, bonus opportunities, and a clear growth path into store leadership.