Service Advisor - Full Time

Trek Retail Corporation; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible company culture

Competitive health care

Dental and Vision insurance

FSA

Life insurance

Generous vacation

401(k) with match

ESOP

Maternity leave 12 weeks

Paid holidays

Tuition reimbursement

Employee discounts

Partner discounts

Job summary

Trek Retail Corporation is seeking a Service Advisor at Trek Store San Antonio North. You’ll help customers with bike servicing, troubleshoot repairs, and ensure gear stays in peak condition. The role emphasizes relationship-building and a service-first mindset.

We value learning and growth; no prior mechanic experience is required as training is provided to help you develop technical skills and customer service expertise in a friendly, team-driven environment.

Qualifications

• Must have strong customer service focus and communication skills.
• Comfortable working in a fast-paced retail environment.
• Passion for bikes and willingness to learn bike servicing.
• Ability to build relationships with customers and colleagues.

Responsibilities

• Troubleshoot repairs and service bicycles.
• Service a variety of bikes and introduce customers to new models.
• Provide stellar customer service and support to store guests.
• Learn and grow as a technician, with training provided if needed.

Skills

Self-motivation

Hospitality

Communication skills

Attention to detail

Tinkering

Willingness to learn

No prior mechanic experience required

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store San Antonio North

Summary

As a Trek Service Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes, and you'll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly. We're looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you've already worked as a mechanic, that's great. But if not, we'll train you.

What you'll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering 'til you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Prior mechanic experience is not required!

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish

Trek is a place where you're valued for being you. If you're really into bikes, that's great. If you're not (yet), that's great too. Because there's a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It's what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.