Service Advisor Dublin

Dublin Nissan; Dublin (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Dublin Nissan is seeking a Service Manager to oversee the service department and ensure high-quality customer service. The role requires strong leadership and communication skills to manage service orders, staff, and customer interactions effectively while maintaining service standards. The position offers various growth opportunities in a supportive work environment.

Benefits

Medical & Dental Insurance

401K Plan + Match

Paid time off and vacation

Life insurance w/AD&D Feature

Growth opportunities

Paid Training

Employee Assistance Program

Commuter Benefit

Discounts on products and services

Above average industry pay

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Consistent record of service and sales success.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure customers receive prompt and effective service.
• Maintain Customer Happiness scores at or above company standards.

Skills

Time management

Communication

Organization

Leadership

Customer satisfaction

Job description

At Dosanjh Family Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Benefits

Medical & Dental Insurance
Vision Discount Program
401K Plan + Match
Paid time off and vacation
Life insurance w/AD&D Feature
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Employee Assistance Program
Worldwide Travel Assistance
Commuter Benefit
Health Reimbursement Account
Discounts on products and services
Above average industry pay
Corporate 24-Hour Fitness Rates

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.