Service Advisor - BMW of Towson

AutoNation; Towson (MD); Presencial; USD 61.000 - 123.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k matching

Health, dental, vision insurance

Maternity benefits

Associate vehicle purchases/discounts

YouDecide discounts

Descripción de la vacante

AutoNation is seeking a Service Advisor to join our nationwide service team and act as the liaison between technicians and customers. You will explain recommendations in clear terms and identify upsell opportunities to keep vehicles safe on the road.

Position focuses on booking appointments, meeting sales and service targets, and delivering an exceptional customer experience. A high school diploma and a clean driving record are required, with strong communication and tech comfort a plus.

Formación

• Demonstrated ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Strong communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience working with technology is a plus.

Responsabilidades

• Set, confirm and prepare for appointments to ensure a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers and determine vehicle needs during walk-arounds and test drives.
• Produce repair orders with cost and time estimates and full transparency.
• Communicate with technicians and parts staff for timely completion of work.
• Follow up with customers on status and satisfaction.

Conocimientos

Customer service

Sales

Communication

Interpersonal skills

Organizational skills

Educación

High school diploma or equivalent

Descripción del empleo

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles..Position OverviewWorking in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.What Will I Do Every Day?Set, confirm and prepare for appointments with customers so they can have a great service experienceMeet or exceed targeted sales goals & the targeted customer satisfaction indexGreet customers in a friendly manner when they arriveDetermine vehicle needs based on customer information and a vehicle walk-around, inspections and test drivesUse a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicleProduce repair orders for customers, including cost and time estimates, with full transparencyCommunicate frequently with technicians and parts associates to ensure timely completion of workFollow up with customers on the status of their vehicle, based on how the customer wants to be informedFollow up with customers to ensure satisfactionGain superior product knowledge to effectively help customersProvide an exceptional customer experience to drive loyaltyWhat are the requirements for this job?High school diploma or equivalentProven ability to provide an exceptional customer experienceAbility to set and achieve targeted goalsPrior sales experience preferred but not requiredDemonstrated communication, consultative, interpersonal and organizational skillsThe willingness to follow up with customersExperience and desire to work with technologyValid in-state driver’s license and an acceptable, safe driving record$5500 - $11,000 per month.Exciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.