Service Advisor - BMW of Rockville

AutoNation; Vernon (CT); On-site; USD 61,000 - 89,000; Full time

Benefits offered by this job

Competitive pay

401k matching

Health insurance

Maternity benefits

Vehicle discounts

YouDecide deals

DRVPNK donations

Job summary

AutoNation is seeking a Service Advisor to join our nationwide team handling service lane interactions and driver support. You will explain technician recommendations in plain language and identify upsell opportunities while keeping customers safe in their vehicles.

Join a fast-paced environment where you greet customers, schedule appointments, and coordinate with technicians to ensure timely, transparent service experiences that build loyalty and trust.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Strong communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience with technology and tools used in service operations.
• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm and prepare for appointments to ensure a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers warmly when they arrive and assess vehicle needs.
• Explain service recommendations in clear, plain language; suggest upsell opportunities.
• Produce repair orders with cost and time estimates and track timelines.
• Coordinate with technicians and parts staff to ensure timely work completion.
• Follow up with customers on vehicle status and satisfaction.

Skills

Customer service

Communication skills

Goal setting

Sales experience

Tech-savvy

Education

High school diploma or equivalent

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

Position Overview

Working in our state-of-the-art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language & and suggest up-sell opportunities to keep the customer’s vehicle safe.

What Will I Do Every Day?

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver's license and an acceptable, safe driving record

$5500 - $8000 per month.

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.