Service Advisor - BMW Mountain View

AutoNation; Mountain View (CA); On-site; USD 22,000 - 201,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance

Associate purchase and discount plans

YouDecide discounts

DRVPNK charity involvement

Job summary

AutoNation is seeking a Service Advisor in Mountain View, CA to bridge communication between customers and service technicians. In this role you’ll help customers understand repair recommendations, schedule appointments, and identify up-sell opportunities while maintaining a focus on safety and vehicle reliability.

You’ll use modern technology to access vehicle information, prepare estimates, and deliver an exceptional customer experience with transparent pricing and timelines.

Qualifications

• High school diploma or equivalent.
• Exceptional customer experience skills.
• Ability to set and achieve targeted goals.
• Sales experience is preferred but not required.
• Strong communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Valid in-state driver's license with a safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers warmly on arrival.
• Determine vehicle needs from customer info, walk-arounds, inspections and test drives.
• Use consultative selling to plan for ongoing maintenance.
• Produce repair orders with cost and time estimates and transparency.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers about vehicle status and satisfaction.
• Gain product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Skills

Communication skills

Automotive knowledge

Consultative selling

Interpersonal skills

Organizational skills

Sales experience

Education

High School Diploma or equivalent

Job description

As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

Position Overview

Working in our state-of-the-art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer's vehicle safe.

What Will I Do Every Day?

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technologyValid in-state driver's license and an acceptable, safe driving record

This is a commission-based role with an estimated monthly income of $2-18k.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.

We're looking for passionate and committed people to bring their drive to our team to help drive a peerless Customer experience.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.

We value innovation, teamwork, and a commitment to making a positive impact in the world.

At AutoNation, what drives you, drives us.