Service Advisor

Camping World; United States; On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance

Roadside Assistance

Tuition Reimbursement

On-the-Job Training

Medical Benefits

Dental/Vision

Job summary

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process repair requests, provide administrative support to the Service Department, and keep customers apprised of work progress. You will also identify add-ons, estimate installation prices, and ensure smooth scheduling.

A background in RV products and strong organizational skills are valued. The role emphasizes customer service, computer proficiency, and the ability to follow department procedures.

Qualifications

• Minimum one year of service experience preferred.
• Previous RV product or camping lifestyle knowledge is a plus.
• Strong organizational and follow-up skills required.
• Ability to work on a computer and perform internet searches.

Responsibilities

• Initiate and process repair service requests for customers.
• Provide administrative support to the Service Department.
• Keep customers informed on work progress and estimates.
• Suggest add-on sales to increase transaction value.
• Provide price estimates for designated installations prior to scheduling.

Skills

Service experience

RV product knowledge

Customer service

Organization & follow-up

Job description

Camping World is seeking a Service Advisor to join our growing team.As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.What You'll Do:Determine specialized product needs and services by working directly with customersSuggest add-on sales to increase average transactionsProvide price estimates for designated installations prior to scheduling appointmentsKeep customers apprised of work progressWhat You'll Need to Have for the Role:A minimum of one year of service experience is preferredPrevious RV product or camping lifestyleAbility to work daily on a computer and perform internet searches as neededExcellent organization and follow up skills are requiredThe ability to follow department procedures and policiesValid driver's license preferredMay lift up to 25 lbs and/or move up to 50 lbs. with assistive devicesProlonged periods of standing, stooping, crawling, and bendingGeneral Compensation DisclosureThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.