Service Advisor

Bean Automotive Group; Three Lakes (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

3 weeks Paid Time-Off

401(k) Retirement Plan with 50% Employer Match

Paid Health, Gap, Life and AD&D Insurance

Paid Volunteer Time-Off Program

Award-Winning Wellness Program

Job summary

Bean Automotive Group is looking for a Service Advisor to join their team in Miami, FL. The successful candidate will be responsible for scheduling service work, communicating with customers, and ensuring high standards of service quality.

Applicants should have at least 5 years of automotive industry experience, excellent communication skills, and a valid driver’s license. Join us to support our mission of customer satisfaction and meet the automotive needs of our community!

Qualifications

• Minimum 5 years of experience in the automotive industry.
• Must have a valid driver's license.
• Professional appearance and demeanor.

Responsibilities

• Greet customers and obtain vehicle information.
• Write up accurate repair orders.
• Maintain communication with customers about their vehicle's status.
• Close repair orders upon completion.

Skills

Customer relations ability

Communication skills

Organizational skills

Technical knowledge of automotive products

Job description

Job Location: Lexus of Kendall - Miami, FL 33156

Who We Are

Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every customer's expectation, one customer at a time!

What We Offer

• 3 weeks of Paid Time-Off per year
• Paid Holidays
• 401(k) Retirement Plan with 50% Employer Match
• Paid Health, Gap, Life and AD&D Insurance
• Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance
• Paid Volunteer Time-Off Program
• Award-Winning Wellness Program and Healthcare Premium Incentives
• Employee Discounts
• ASE certification reimbursement and paid continuing education program to further your career
• Continued education, manufacturer hands-on and web-based training

Qualifications

We presently have an employment opportunity for a Service Advisor in one of our operations. In this new role, the Service Advisor sells and schedules needed service work in the service department; promotes and attains dealership standards for superior workmanship.

Responsibilities

• Greet customers in a pleasant and timely manner and obtain vehicle information
• Write up customers’ vehicle problems accurately and clearly on the repair order
• Refer to service history, inspect vehicle, and recommend additional needed service. Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Provide a complete and accurate written cost estimate for labor and parts
• Establish “promised time.” Check with dispatcher if necessary
• Obtain customer signature on repair order and provide customer with a copy
• Check on the progress of repairs throughout the day. Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate
• Explain completed work and all charges to customer
• Implement a quality control process to eliminate comebacks
• Handle telephone inquiries regarding appointments and work in progress
• Makes sure customers are walked to the cashier to ensure all questions have been answered and walks customer to their vehicle, thanking them for doing business with Toyota/Lexus
• Sets the next service appointment at the time of active delivery and provides the customer a copy of it
• Closes all repair orders upon completion

Position Requirements

• Technically knowledgeable, experienced, or trainable on manufacturer product line
• Excellent communication and organizational skills. Outgoing and patient personality with good customer relations ability
• Professional and professional appearance
• Minimum 5 year’s experience in the automotive industry
• Must a valid driver’s license
• Employment is contingent upon successful completion of a thorough drug and background screening to include MVR

Equal Opportunity Employer

Bean Automotive Group is an equal opportunity and drug free employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation or any other category protected by federal, state or local law.