Service Advisor

Hireology; Texas; On-site; USD 36,000 - 52,000; Full time

Job summary

Shottenkirk Nissan Katy is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments. You may set up loaner cars and verify insurance prior to maintenance. The role requires delivering high-quality customer service and accurate vehicle information to ensure smooth repairs.

Join a family-owned automotive group with 60+ years in business, offering a long-term career path and a strong culture of trust and inclusion. Equal opportunity employer.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Experience as a service advisor or service consultant.
• Energetic personality and strong work ethic.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare an accurate estimate of labor and parts cost.
• Establish follow-up time.
• Monitor progress and update customers frequently.
• Verify final invoice reconciles with the workmanship.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Computer skills

Willingness to learn

Integrity

Job description

Service Advisor

Shottenkirk Nissan Katy

Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.