Service Advisor

Harrell’s Tire & Auto; Southern Pines (NC); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with matching

Paid time off

Employee discounts

Commission

Job summary

Harrell’s Tire & Auto in Southern Pines, NC, is hiring a dynamic Service Advisor to greet customers, explain needed automotive services, and guide them through repairs with honesty and care.

The role emphasizes building trust, clear communication, and seamless collaboration with technicians in a fast-paced shop environment. Paid training and comprehensive benefits accompany this opportunity.

Qualifications

• Excellent multitasking skills.
• Strong communication and customer service with a sales mindset.
• Integrity and a desire to build a long-term career in the automotive industry.
• Automotive experience preferred but not required — paid training provided.

Responsibilities

• Be the enthusiastic, professional point of contact for customers at Harrell’s Auto Family.
• Build trust through honest recommendations and clear, friendly communication.
• Present and sell automotive repair and maintenance services with confidence and integrity.
• Manage multiple customers and workflows efficiently in a busy, high-volume setting.
• Utilize modern technology like Digital Vehicle Inspections to educate customers and create transparency.
• Collaborate closely with technicians to ensure timely and top-quality repairs.

Skills

Customer service

Sales mindset

Communication

Multitasking

Job description

Harrell’s Tire & Auto | Urgent Hiring | Immediate Opening for a Dynamic Service Advisor

Are you looking for a fun, fast-paced work environment where your excellent communication skills and enthusiasm for helping people can shine? Do you want to grow your career with a trusted, family-owned company that values integrity and teamwork?

Join Harrell’s Tire & Auto, a highly respected and loving family-owned business serving North Carolina for over 80 years. As a talented Service Advisor, you will be the friendly face connecting customers with top-quality automotive care. Enjoy a rewarding role with paid training, full benefits, and incredible growth opportunities at one of the fastest-growing independent auto repair companies in the country.

What You’ll Do

• Be the enthusiastic, professional point of contact for customers at Harrell’s Auto Family
• Build trust through honest recommendations and clear, friendly communication
• Present and sell automotive repair and maintenance services with confidence and integrity
• Manage multiple customers and workflows efficiently in a busy, high-volume setting
• Utilize modern technology like Digital Vehicle Inspections to educate and create transparency
• Collaborate closely with technicians to ensure timely and top-quality repairs

What We’re Looking For

• A motivated, hard-working, and honest professional with excellent multitasking skills
• Strong communication and customer service abilities with a sales mindset
• Integrity and a desire to build a long-term career in the automotive industry
• Automotive experience preferred but not required—we provide paid training!

Schedule & Benefits

• Full-time 10-hour day shifts, Monday through Friday, with rotating Saturdays
• Never work on Sundays—enjoy your weekends!
• Comprehensive benefits including health, dental, vision, life, and disability insurance
• 401(k) with matching, paid time off, and employee discounts
• Commission pay opportunities and ongoing professional development

Why Join Harrell’s Tire & Auto?

• Be part of a family-owned business with 80 years of stability and trust
• Work with state-of-the-art technology in a comfortable, customer-friendly environment
• Grow your career in a company that promotes from within and values its people
• Join a fast-growing company with exciting new locations opening soon

Location: Harrell's Automotive Service - Southern Pines

Harrell’s Family Auto: Brand Introduction

Family-owned. Community-rooted. Built to keep you moving.

At Harrell’s Family Auto, we believe car care should feel like it does when someone you trust takes care of it. For us, that’s more than a slogan. It’s how we’ve built our shops, our teams, and our reputation.

Who We Are

Harrell’s Family Auto is a full-service automotive repair and maintenance company with shops across the Carolinas and Virginia. As a proud partner of American Pride Automotive, we combine the personal attention of a family business with the resources, standards, and buying power of a respected national network. Every customer gets honest service backed by quality parts and a team that takes pride in the work.

Where You’ll Find Us

• Fayetteville
• Greenville, SC
• Wilmington, NC
• Virginia

Four markets, one standard: the same care and transparency at every location.

What We Do

From routine maintenance to complex repairs, our shops handle the full range of services your vehicle needs, so you don’t have to run around town. Our technicians and service advisors explain what your vehicle needs, what can wait, and why, so you can make informed decisions without pressure.

What We Stand For

• Honesty first. Clear estimates, plain-English explanations, no surprises.
• Quality you can trust. Skilled technicians, proper equipment, and a partnership with American Pride Automotive that backs our work.
• Family values. We treat customers like neighbors and our team like family.
• Pride in the work. Every vehicle that leaves our bays should leave better than it arrived.

Our Promise

Whether you’re a daily commuter, a growing family, or a business running a fleet, you’ll be treated with respect, kept informed, and back on the road with confidence.

Harrell’s Family Auto. Partnered with American Pride Automotive. Family you can trust, service you can count on.