Service Advisor

Sun Auto Tire & Service; Seattle (WA); On-site; USD 54,000 - 90,000; Full time

Job summary

Jeff's Automotive is seeking a Service Advisor/Sales to greet customers, document concerns, and promote services following our standards.

You will provide accurate quotes, communicate turnaround times, and track service progress while ensuring customer satisfaction. This role offers competitive bi-weekly pay, paid vacation and holidays, and opportunities for advancement.

Qualifications

• Must be at least 18 years of age.
• Ability to work a minimum of five days per week, including weekends.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.

Responsibilities

• Promptly greet customers in person and on the telephone using standardized service techniques.
• Listen to and document customer concerns; inspect vehicle and refer to service history to identify needs.
• Recommend services and clearly communicate additional recommendations from technicians.
• Provide customers with accurate quotes including cost and time of completion; update status throughout the day.
• Follow procedures when cashing out a ticket and explain warranties.
• Conduct post repair follow-up to ensure customer satisfaction for all customers.
• Track new returns, core returns and warranty parts for customers.
• Other duties as assigned.

Skills

Customer service

Communication

Professional appearance

Process-driven

Teamwork

Job description

Overview

Jeff's Automotive provides great services such as our Customer Care Program and shuttle service. When you come to Jeff's, you're part of the family. We are successful for one simple reason; we hire the Superstars! You'll find our team of industry professionals is second to none, industry wide! Shop owners from across America have visited our facility and their comments are always the same. They rank our facility, and our people, with the best of the best!

The Service Advisor/Sales is responsible for selling and promoting all products and services offered by Greg's Automotive by following the company’s store standards and expectations.

COMPENSATION: UP TO $90,000 PER YEAR - vaires upon experience (Hourly+ Bonus)

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications:

• Must be at least 18 years of age
• Ability to work a minimum of five days per week, including weekends.
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance & proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.