Service Advisor

Sullivan Tire & Auto Service; Saugus (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

Paid Holidays

Personal Time

Vacation Time

Discounted Services

ESOP Retirement Plan

Flexible Spending

401(k) Match

Tuition Reimbursement

Job summary

Sullivan Tire & Auto Service in Massachusetts is hiring a Service Advisor who focuses on delivering outstanding customer service. You will greet customers, identify needs, provide product information, schedule appointments, and guide tire and auto service decisions.

The role emphasizes building a loyal customer base, maintaining a friendly environment, and leveraging a proven sales record in automotive settings. Eligible health, retirement, and education benefits are provided.

Qualifications

• High school diploma or equivalent
• Customer service experience in a retail environment
• Strong telephone skills
• Dependable transportation
• Understanding the tire and auto service industry is a plus
• Proven sales track record in automotive environment is a plus

Responsibilities

• Greet customers and assess their needs
• Provide product information and schedule appointments
• Handle tire and auto service needs
• Build a loyal customer base
• Maintain a positive, friendly environment

Skills

Customer service

Greet customers

Sales experience

Phone skills

Retail environment experience

Knowledge of tires/auto service

Education

High school diploma

Tools

POS system

Job description

Description

Sullivan Tire, an employee-owned company, currently has an opportunity to be a Service Advisor. The Service Advisor will be a customer service focused individual.

Requirements

• Greet customers, fulfill needs, and build a loyal customer base.
• Foster a positive and friendly environment
• Provide customers with product information, schedule appointments, and handle their tire and auto service needs
• High school diploma or equivalent
• Customer service experience in a retail environment
• Strong telephone skills
• Understanding the tire and auto service industry is a plus
• Dependable Transportation
• A proven sales track record in an automotive environment is a plus

Benefits

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP Retirement Plan
• Flexible Spending
• 401(k) with Company Match
• Tuition Reimbursement

EEO Statement

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is "Treat everyone, customers, and fellow employees, as you would a family member." Come and join our family!