Service Advisor

campingworld; Roseville (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Medical, dental, vision

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training

Job summary

Camping World in Roseville, CA seeks a Service Advisor to join the growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department while keeping customers informed of work progress.

Key duties include assessing customer needs, suggesting add-on services, providing price estimates for installations, and maintaining timely communications with clients throughout the repair cycle.

Qualifications

• At least 1 year of service experience preferred.
• Experience with RV products or camping lifestyle is a plus.
• Ability to work daily on a computer and perform internet searches.
• Excellent organizational and follow-up skills required.
• Ability to follow department procedures and policies.
• Valid driver’s license preferred.
• May lift up to 25 lbs and move up to 50 lbs with assistive devices.
• Prolonged periods of standing, stooping, crawling, and bending.

Responsibilities

• Initiate and process requests for repair services.
• Provide administrative support to the Service Department.
• Keep customers apprised of work progress.
• Suggest add-on sales to increase average transactions.
• Provide price estimates for designated installations prior to scheduling appointments.

Skills

Customer service

Communication

Follow-up skills

Organizational skills

Tools

CRM exposure

Job description

Camping World is seeking a Service Advisor to join our growing team.

As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.

What You\'ll Do:

• Determine specialized product needs and services by working directly with customers
• Suggest add-on sales to increase average transactions
• Provide price estimates for designated installations prior to scheduling appointments
• Keep customers apprised of work progress

What You\'ll Need to Have for the Role:

• A minimum of one year of service experience is preferred
• Previous RV product or camping lifestyle
• Ability to work daily on a computer and perform internet searches as needed
• Excellent organization and follow up skills are required
• The ability to follow department procedures and policies
• Valid driver\'s license preferred
• May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions.

• In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities.
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!

For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company\'s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.