Service Advisor

Bruce Titus Ford Inc; Port Orchard (WA); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

Paid Holidays & PTO

Job summary

Bruce Titus Ford Inc. is seeking a Service Advisor to schedule service appointments, gather vehicle data, and greet customers with a friendly, professional approach.

You will document vehicle issues, reference service history, and coordinate with technicians to ensure accurate estimates and timely completion. In this role, you will explain work performed and charges to customers, obtain signatures and payments, and monitor progress throughout the day to maintain high customer satisfaction in a

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Ability to read and interpret safety rules and procedures; write routine reports.
• Strong communication skills and customer service mindset.

Responsibilities

• Schedule service appointments and obtain vehicle data.
• Greet customers and document vehicle problems accurately.
• Provide accurate labor and parts estimates and obtain authorization.
• Explain completed work and charges to customers and secure payment.
• Monitor progress of repairs and update customers on changes.

Skills

Customer service

Communication

Problem solving

Time management

Education

Bachelor's degree

Job description

Why Bruce Titus Automotive Group?We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through acquisitions of new dealerships and expanding our current ones. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:Medical, Dental and Vision PlanPaid Holidays & PTOShort Term Disability401(k) Retirement Plan with Company MatchLife Insurance PlanOn-going training and opportunity for growthBruce Titus Automotive Group is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.SUMMARYSells and schedules needed service work in the service department.ESSENTIAL DUTIES include the following. Other duties may be assigned.Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.Greets customers in a timely, friendly manner and obtains vehicle information.Writes up customer's vehicle problems accurately and clearly on repair order.Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.Refers to service history, inspects vehicle, and recommends additional needed service.Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.Provides a complete and accurate written cost estimate for labor and parts.Establishes promised time. Checks with dispatcher, if necessary.Obtains customer's signature on repair order; provides customer with a copy.Establishes customer's method of payment. Obtains credit approval, if necessary.Notifies dispatcher of incoming work.Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.Keeps service department forms, menus and pricing guides up-to-date.Explains completed work and all charges to customers.Implements a quality control process to eliminate comebacks.Maintains high customer satisfaction standards.Handles telephone inquiries regarding appointments and work in process.Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.Maintains a professional appearance.Keeps work area clean.CERTIFICATES, LICENSES, REGISTRATIONS:Valid Driver's License with CLEAN driving record.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE:Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.MATHEMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.PHYSICAL DEMANDS:While performing the duties of this job the employee is regularly required to; sit, stand, walk, stoop, bend, stretch, kneel, twist and turn, push and pull, climb, balance and reach. Lifting and carrying up to 40 lbs. The employee is frequently required to talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT:The work environment can range from slow to fast paced. The work environment is indoor and outdoor and may include inclement weather. The work environment is a multi-tasking, front line customer service environment. The noise level in the work environment is moderate to extreme. Intermittent chemical exposure is possible while performing the duties of this job. Utilizing material safety data sheets (M.S.D.S) file and required personal protective equipment is mandatory.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.