Service Advisor

OneWater Marine; Pompano Beach (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

OneWater Marine in Pompano Beach, FL seeks a knowledgeable Marine Service Advisor to be the primary contact between customers and the service department, ensuring a smooth repair and maintenance process for marine vessels.

You will greet customers, write service orders, provide repair estimates, coordinate with technicians and parts, monitor progress, and ensure timely completion while upholding safety and quality standards.

Qualifications

• 2+ years of service advisor or marine industry experience preferred.
• Knowledge of boats, engines, and marine systems.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with service management software and basic computer skills.

Responsibilities

• Greet customers and assess their marine service and repair needs.
• Write detailed service orders and communicate issues clearly to technicians.
• Provide accurate estimates for repairs, maintenance, and parts.
• Coordinate workflow between customers, technicians, and parts department.
• Monitor job progress and keep customers informed of status updates.
• Ensure timely completion of service work and follow up on any outstanding items.
• Process invoices, explain charges, and handle payments.
• Maintain strong customer relationships and deliver excellent customer service.
• Uphold safety, quality, and environmental standards in all service operations.

Skills

Customer service

Marine knowledge

Communication skills

Multitasking

Service software

Education

High school diploma

Technical or marine training

Tools

CRM software

Service management software

Job description

Marine Service Advisor – Job Description

We are seeking a knowledgeable and customer-focused Marine Service Advisor to join our team. The Marine Service Advisor serves as the primary point of contact between customers and the service department, ensuring a smooth and efficient repair and maintenance process for all marine vessels.

Key Responsibilities

• Greet customers and assess their marine service and repair needs
• Write detailed service orders and communicate issues clearly to technicians
• Provide accurate estimates for repairs, maintenance, and parts
• Coordinate workflow between customers, technicians, and parts department
• Monitor job progress and keep customers informed of status updates
• Ensure timely completion of service work and follow up on any outstanding items
• Process invoices, explain charges, and handle payments
• Maintain strong customer relationships and deliver excellent customer service
• Uphold safety, quality, and environmental standards in all service operations

Qualifications

• Previous experience in marine service, automotive service advising, or a related field preferred
• Strong understanding of boats, engines, and marine systems (inboard, outboard, electrical, etc.)
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with service management software and basic computer skills
• Strong organizational and problem-solving abilities

Education & Experience

• High school diploma or equivalent required
• Technical or marine-related training is a plus
• 2+ years of service advisor or marine industry experience preferred

Work Environment

• Combination of office and marina/shop environment
• May require working weekends or extended hours during peak boating season

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.