Service Advisor

Sun Auto Tire & Service; Paducah (KY); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive pay every two weeks

Tuition reimbursement

Paid vacation and sick time

6 paid holidays

Medical, dental and vision insurance

Life insurance (company paid)

401(k) with company match

Discounts on services

Opportunities for advancement

Job summary

Sun Auto Tire & Service in Paducah, KY is seeking a professional Service Advisor to greet customers, document concerns, and accurately identify service needs.

You will quote costs, times, promote services, and provide updates throughout the day. The role requires prior service-advisor experience, strong sales/customer service skills, a valid driver’s license, and the ability to work five days per week including Saturdays.

Qualifications

• Service advisor experience required.
• Experience in sales or customer service in automotive field.
• Must be at least 18 years old and have a valid driver’s license.
• Able to work five days per week, including Saturdays.
• Professional appearance and ability to work in a process-driven environment.

Responsibilities

• Greet customers professionally in person and on the phone using standardized techniques.
• Listen to and document customer concerns; inspect vehicle and identify service needs.
• Recommend services and clearly communicate additional recommendations.
• Provide accurate quotes with cost and time for approved services.
• Promote services, parts, and accessories and update customers on status.
• Process cashing out with review of multi-point inspection and warranties.
• Follow up post-repair and for declined services.
• Track returns, core returns and warranty parts for customers.
• Other duties as assigned.

Skills

Service Advisor experience

Sales experience

Customer service

Automotive knowledge

Valid driver’s license

Professional appearance

Process driven

Education

High School Diploma or equivalent

Job description

Powered by The Sun Auto Network, Plaza Tire Service delivers trusted tire and automotive service backed by nearly 100 years of automotive excellence. With certified technicians and over 500 locations nationwide, we provide expert care through Clarity, Confidence, and Customer Care. Proudly servicing the Midwest since 1963, we offer a complete range of auto services and repair solutions.

Compensation

$50,000-$80,000/yr consisting of hourly + commission

Principal Duties and Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications

• High School Diploma or equivalent
• Must be at least 18 years old
• Prior experience as a Service Advisor is required
• Prior experience in sales, customer service or an automotive related field
• Professional appearance and proven ability to work in a process driven environment
• Possess valid driver’s license
• Ability to work a minimum of five days per week, including Saturday’s

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement, up to $3,000 annually
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.