Service Advisor

Casey-Volkswagen; Newport News (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Weekly paychecks

Professional development

Medical, Dental, Vision Insurance

401(k) with company contribution

Discounted parts & service

Job summary

Casey Volkswagen in Newport News, VA is seeking an experienced Automotive Service Advisor to bridge customers and technicians and help maintain a five-star service experience.

Join a family-owned dealer with growth opportunities, competitive pay, and comprehensive benefits while working with top American and import lines.

Qualifications

• Proven automotive service advisor experience.
• Demonstrated leadership and collaboration skills.
• Strong track record of delivering exceptional customer satisfaction.
• Excellent communication with customers and team members.
• Able to manage time and work independently with minimal supervision.
• Professional appearance and presentation required.

Responsibilities

• Manage the drive lane and service orders to ensure prompt, courteous service.
• Deliver concierge support for in-person and phone inquiries with professionalism.
• Distribute work among technicians to maximize daily shop productivity.
• Explain diagnoses, warranties, services, and repairs clearly to customers.
• Maintain customer satisfaction scores at or above company standards.
• Assist with diagnostics, parts ordering, and warranty claims overhead.
• Collaborate with leadership on team development within the service department.

Skills

Service advisor experience

Leadership

Customer-focused

Communication skills

Time management

Professional presentation

Job description

Experienced Automotive Service Advisor Wanted at Casey Volkswagen!

Are you a skilled service advisor with a passion for the automotive world? Casey Auto Group is a family‑owned business with over 60 years of excellence serving customers in the local area, and we are seeking an experienced service advisor to join our team.

In this role, you will serve as the crucial bridge between our valued customers and our expert technicians, all while building a stable, highly rewarding career working with top‑tier American and import vehicle lines—from everyday drivers to high‑end luxury models.

Why You'll Love Working with Us:

• Be a Customer Champion: Guide customers through their vehicle’s needs, turning routine maintenance and repairs into a reassuring, five‑star experience.
• Supportive Environment: Be part of a family‑owned and operated company with a supportive team culture across multiple locations.
• Stability: Enjoy the security of a long‑standing company in an industry that is always in demand.
• Opportunities for Growth: We invest in our people. Starting as a Service Advisor can open doors to leadership, management, or other roles.
• Immerse Yourself in Your Passion: Work hands‑on with incredible automotive technology every single day.

What You'll Do:

As the face of our service department, you will orchestrate a seamless customer journey by:

• Managing the Drive Lane: Overseeing service orders and workflow to ensure prompt, courteous, and efficient service.
• Delivering Concierge Support: Handling all in‑person and phone inquiries with professionalism and care.
• Optimizing Efficiency: Distributing work effectively among technicians to maximize daily shop productivity.
• Consulting & Communicating: Explaining mechanical diagnoses, warranties, services, and repairs clearly to customers.
• Driving Quality: Maintaining customer satisfaction scores at or above company standards.
• Streamlining Operations: Assisting with vehicle diagnostics, ordering parts, and overseeing warranty claims.
• Collaborating on Leadership: Partnering with upper management on team development within the service department.

What We’re Looking For:

We are seeking an energetic, professional, service‑oriented individual who thrives in a fast‑paced environment.

• Experience: Proven expertise as an automotive service advisor.
• Leadership Skills: A demonstrated ability to manage, guide, and collaborate with others.
• Customer‑First Track Record: A strong history of delivering exceptional customer satisfaction results.
• Top‑Tier Communication: An organized, friendly personality with fantastic interpersonal skills.
• Independence: Strong time management skills and the ability to excel with minimal supervision.
• Professional Presentation: A professional, well‑groomed personal appearance.
• Requirements: Must be at least 18 years of age with a valid driver’s license and a good driving record.

Benefits:

At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed:

• Competitive Pay and weekly paychecks
• Professional Development: Ongoing training and career advancement opportunities
• Comprehensive Benefits:
  • Medical, Dental, and Vision Insurance
  • FSA/HSA/LPFSA
  • Prescription drug coverage
  • HealthJoy App- company paid healthcare navigation tool
  • Employee Assistance Program
  • 401(k) with company contribution upon eligibility
  • Short- and Long-Term Disability
  • Legal Resources coverage & ID Protection
• Work-Life Balance:
  • Vacation & Holiday pay
• Employee Perks:
  • Employee referral bonus programs
  • Employee parts & service discounts
  • Discounted gym memberships to OneLife & YMCA

Casey Auto Group is an equal opportunity employer. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.