Service Advisor

Penske Automotive; Minneapolis (MN); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Health care options

401(k) with company match

Career growth opportunities

Team-oriented culture

Job summary

Motorwerks BMW, part of Penske Automotive Group, seeks an automotive Service Advisor to join our team and deliver extraordinary customer experiences. The position offers commission-based pay with an expected annual total of $75,000 to $120,000.

As the liaison between customers and our service department, you will schedule appointments, review service history, communicate maintenance needs and provide accurate cost estimates, helping customers understand options and costs.

Qualifications

• Genuine interest in delivering an exceptional customer experience.
• Friendly, enthusiastic, reliable with a team-player attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.

Responsibilities

• Serve as the liaison between customers and the service department.
• Schedule appointments and review service history for accuracy.
• Relay important information about maintenance and repairs to customers.
• Provide accurate cost estimates and explain options clearly.

Skills

Customer service

Communication

Team player

Reliability

Job description

Motorwerks BMW, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.

Pay for this position is commission-based. Expected pay is $75,000 - $120,000 per year.

JOIN OUR TEAM

We strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day.

As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
• Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

Motorwerks BMW – 1300 American Boulevard West

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.