Service Advisor

Sun Auto Tire and Service; Mankato (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Tuition Reimbursement

Paid Vacation

Paid Sick Time

6 Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Match

Discounted Services

Advancement Opportunities

Job summary

TGK Automotive in Minnesota is seeking a Service Advisor/Sales to be the friendly face guiding customers through repair and maintenance. You will listen to concerns, inspect vehicles, and present trusted service recommendations with clear quotes, while building long-term relationships for a 5-star experience.

Compensation ranges from 70K to 90K per year (depends on experience) with hourly + bonus opportunities; enriching benefits include tuition reimbursement, paid vacation, holidays,

Qualifications

• Posses a valid driver's license.
• Must be able to work at least 5 days per week.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.

Responsibilities

• Greet customers promptly in a professional and courteous manner in person and by phone.
• Listen to concerns; inspect vehicle and refer to service history to identify needs.
• Recommend services and clearly communicate additional recommendations from technicians.
• Provide accurate quotes with cost and time for the approved services.
• Update customers on status and follow up after service completion.
• Promote services, parts, and accessories; document recommendations in the file.
• Adhere to all company policies and standards.

Skills

Customer service

Communication

Sales

Professional appearance

Teamwork

Job description

Overview:TGK Automotive

is a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.

We have

IMMEDIATE

openings for a Service Advisors.

The

Service Advisor/Sales

are essential team members as the face of the shops and the client's main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always providea 5-star experience.

Service Advisors

are responsible for selling and promoting all products and services offered by the company by following the company's store standards and expectations.

Compensation : Ranges from 70K to 90K per year; varies upon experience(Hourly + Bonus Opportunities)

Employee Benefits:Competitive Bi-Weekly PayTuition ReimbursementPaid Vacation, Paid Sick Time, and

6 Paid HolidaysMedical, Dental and Vision InsuranceLife Insurance (Company paid)401(k) Retirement Savings Plan with Company MatchDiscounted Services on Personal and Immediate Family VehiclesOpportunity for Advancement!!!

Essential Roles and Responsibilities:Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.Track all new returns, core returns and warranty parts for individual customersOther duties as assignedThe Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications

:Posses a valid driver's licenseMust be able to work at least 5 days per weekPrior experience as a Service Advisor is helpful, but not requiredProfessional appearance and proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.