Service Advisor

Shaheen Chevrolet; Lansing (MI); Presencial; USD 52.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Disability insurance

Life insurance

401K with employer match

Paid time off

Holidays

Employee discounts

Descripción de la vacante

Shaheen Chevrolet in the Lansing, MI area is seeking a Service Advisor to join our family-oriented team. The role requires a background in automotive service with at least 3+ years as a service writer, plus a strong focus on customer satisfaction and accurate communication.

You will coordinate service visits, estimate costs, and ensure a smooth repair process. We offer a comprehensive benefits package and a schedule Monday–Friday with occasional Saturdays.

Formación

• Two to four years related experience and/or training.
• Ability to write reports and communicate with customers.
• Valid Driver's License.

Responsabilidades

• Schedules service appointments and collects customer and vehicle data.
• Greets customers and records vehicle information.
• Writes up vehicle problems on repair orders clearly.
• References service history and inspects vehicle to recommend additional needed service.
• Provides accurate written cost estimates for labor and parts.
• Communicates progress and updates to customers; obtains authorization for additional work.
• Explains completed work and charges; ensures high customer satisfaction.
• Maintains professional appearance and handles inquiries about appointments.

Conocimientos

Service Advisor experience

Customer service

Communication

Tech-savvy

Team player

Educación

2-4 years related experience

Descripción del empleo

Join the winning team at Shaheen Chevrolet - Where excellence meets family!

Are you passionate about cars, customer service, and being part of a dynamic team? Look no further! Shaheen Chevrolet, the unrivaled leader in automotive excellence in the Mid-Michigan region, is on the lookout for a talented and enthusiastic Service Advisor to join our values-led dealership.

Why Shaheen Chevrolet is THE place to be:

Thriving Environment: Our commitment to excellence keeps our service bays buzzing, providing you with endless opportunities to showcase your skills.

Room for Growth: As the best dealership in the area, we're always expanding, and we want you to grow with us. Unlock your potential and advance your career in an organization that values talent and ambition.

Work Schedule: Monday - Friday 7:30am - 5:30pm, including one Saturday per month 8:00am - 2:00pm.

What we're looking for:

Service Expertise: A proven track record in automotive service and repair, coupled with a deep passion for all things automotive. Ideally, you should have 3+ years' experience as a service writer.

Customer-Centric Approach: As the face of Shaheen Chevrolet, exceptional customer service is non-negotiable. Your ability to build lasting relationships with our valued customers is key. We pride ourselves on delivering top-notch automotive services and setting the standard for excellence.

Communication Skills: Strong communication skills are a must. Whether it's explaining complex repairs or providing updates, your ability to convey information clearly and professionally is paramount.

Tech-Savvy: Comfortable navigating service management systems and staying up-to-date with the latest automotive technologies.

Team Player: Thrive in a collaborative environment where teamwork is essential for success.

Perks of joining Shaheen Chevrolet:

• State-of-the-Art Facilities: Work with cutting-edge tools and equipment in a modern and well-equipped service center.
• Competitive Compensation: Earn TOP PAY at our busy top-notch service center. Enjoy a comprehensive benefits package including medical, dental, vision, disability, life insurance, and a 401K with employer match! Benefits start the first day of the month following 30 days of service. Also included is paid time off for vacation, sick, personal, and Holidays!
• Employee Discounts: Take advantage of exclusive discounts on vehicle purchases, services, and parts.

Job Title: Service Advisor

SUMMARY

Sells and schedules needed service work in the service department.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advices customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area clean.
• Maintains a customer call back sheet for follow up ten days out.

MARGINAL DUTIES include the following. Other duties may be assigned.

• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Notifies dispatcher of incoming work.
• Implements and maintains a service marketing program.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

Two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and risk of electrical shock. The noise level in the work environment is usually very loud.