Service Advisor

Murphy-Hoffman Company; Kansas; Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Medical, Dental & Prescription Insur.

Disability & Life Insurance

Paid Time Off

401k with Employer Match

Flexible Spending Account

Internal Promotion Opportunities

On-the-Job Training

Zusammenfassung

Murphy-Hoffman Company, LLC in Cheyenne, WY, is seeking a Service Advisor for our MHC Kenworth-Cheyenne branch. You will greet customers, coordinate repair requests, estimate repair costs, and support the Service Manager with warranty documentation and shop planning.

This role emphasizes accurate repair-order input, timely communication with foremen, and upselling routine maintenance when appropriate. You will maintain a clean, organized shop and participate in ongoing training to stay current

Qualifikationen

• Minimum 4 years’ experience in related field.
• Strong customer relations and communication skills.
• Good leadership abilities and a positive attitude.
• CDL preferred for this role.

Aufgaben

• Coordinate repair orders with Service Manager and Shop Foremen for task assignment.
• Ensure expedient service through understanding repair requests.
• Collaborate with Service Manager to resolve disputes and warranty actions.
• Ensure proper documentation for labor (customer, internal and warranty).
• Input repair orders into the data system and close orders.
• Maintain shop tools and supplies.
• Inform Service Manager of customer complaints to address before vehicle leaves.
• Advise customers on needed service and suggest additional work.
• Participate in training to stay current on technical and warranty issues.
• Help maintain a clean shop and office area.
• Perform other duties as assigned.

Kenntnisse

Customer relations

Communication skills

Leadership abilities

Positive can-do attitude

Ausbildung

CDL (preferred)

Tools

Computer experience

Jobbeschreibung

Job Details

Job Title

Service Advisor

Business Function

Service

Branch Name

MHC Kenworth-Cheyenne

Date

10-28-2026

Address

12104 Deike Court

City

Cheyenne

State

WY

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. *Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.

• Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
• Ensures customers receive the most expedient service available through questioning and understanding repair requests.
• Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
• Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
• Inputs repair order information to data processing system and close repair orders.
• Maintains and administers shop tool and supply requirements and status.
• Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
• Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.)
• Participates in training to stay current on technical and warranty issues.
• Assists in maintaining a clean shop and office area.
• Performs other duties as assigned by a supervisor.

SAFETY-SENSITIVE

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• CDL (preferred).
• Minimum 4 years’ experience in related field.
• Computer experience (preferred)
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled