Service Advisor

Peach State Truck Centers; Jefferson (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Peach State Truck Centers in Jefferson, GA seeks a Service Advisor to receive service work from customers and coordinate with technicians to complete repairs and invoicing. The role emphasizes clear communication of repair needs and cost estimates, creating work orders, and ensuring smooth service flow.

The ideal candidate will assist customers, prepare repair estimates, obtain approvals, and finalize invoices, with duties potentially expanding to other service tasks as needed.

Qualifications

• High school diploma or GED required.
• Minimum of one year related experience and/or training.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Communicate with the customer to understand repair needs and advise on required repair and cost estimates.
• Create work orders for service tasks.
• Create repair estimates based on the technician's diagnosis.
• Communicate repair needs to customer and obtain approval for repairs.
• Complete invoice and obtain payment.
• Close repair orders.
• Other duties as assigned.

Skills

Customer service

Communication

Ticket creation

Phone etiquette

Education

High School Diploma or GED

Tools

CRM software

Job description

Under the supervision of the Service Manager, the Service Advisor is responsible for receiving service work from the customer and communicating with the technician and customer through completion of the repair, including completion of the invoice. .

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Communicate with the customer to understand their repair needs and advises customer as to required repair and cost estimates.
• Communicates through written work order and verbal explanation the customers’ needs and requirement of the job.
• Creates work orders.
• Creates repair estimates based on the technician’s diagnosis.
• Communicates repair needs to customer and obtains approval for repairs.
• Completes invoice and obtains payment.
• Closes repair orders
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education General Experience

High school diploma or general education degree (GED) and

Minimum of one year related experience and/or training

An equivalent combination of education and experience is acceptable

Physical Requirements

• Must be able to safely climb into and out of commercial trucks, including medium-duty and heavy-duty vehicles, using manufacturer-installed steps and handholds.
• Must be able to enter and exit commercial vehicles multiple times throughout the workday to inspect vehicles, document customer concerns, and assist with service-related activities.
• Must be able to stand, walk, bend, stoop, reach, and occasionally kneel or crouch while performing job responsibilities.
• Must be able to walk throughout the service shop, parking areas, and dealership premises, including on uneven surfaces.
• Must be able to work in and around commercial vehicles, service bays, and active shop environments.
• Must have sufficient mobility and coordination to safely navigate steps, elevated vehicle cabs, and shop environments.
• Must be able to occasionally lift, carry, push, or pull objects weighing up to 25 pounds.
• Must be able to perform duties in indoor and outdoor environments, including exposure to varying weather conditions, noise, and typical service shop conditions.
• Must be able to perform the essential functions of the position, with or without reasonable accommodation.

Note: Job descriptions may be subject to change based on organizational needs.

This position is contingent upon the successful completion of a pre-employment background check and drug screening. The background check may include verification of criminal history, employment history, educational credentials, and professional references.

Peach State Truck Centers is an Equal Employment Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic protected by federal, state, or local law.

Qualifications

Education

Preferred

High School or better in General Studies/Diploma.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.