Service Advisor

AMIT GPS & NAVIGATION LLP; Indiana; On-site; USD 42,000 - 56,000; Full time

Job summary

AMIT GPS & NAVIGATION LLP is seeking an Operations Coordinator with a strong background in marine systems and customer-facing roles to bridge technical teams and departments. You will assign tasks to technicians, monitor performance, and help develop procedures to boost efficiency.

You will also contribute to documentation, training programs, and research into new technologies to reduce costs and improve system reliability.

Qualifications

• High school diploma or equivalent is required.
• Experience in a customer-facing role such as service advisor/coordinator is preferred.
• Strong understanding of marine systems, engines and boating equipment.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to collaborate with technicians, parts departments and team members to ensure seamless service.

Responsibilities

• Coordinate project timelines, resources, and information between technical teams and other departments to ensure smooth project execution.
• Assign tasks and responsibilities to technicians, ensuring optimal resource allocation.
• Monitor and evaluate technician performance, providing guidance and support as needed.
• Develop and implement standard operating procedures to improve efficiency and productivity.
• Resolve any issues or conflicts that may arise within the team.
• Develop and implement technical training programs for staff to enhance their skills and knowledge in operating new technologies.
• Prepare and maintain detailed documentation of technical specifications, system configurations, and user manuals to support system maintenance and troubleshooting.
• Conduct research on emerging technologies and propose innovative solutions to improve system efficiency and reduce operational costs.

Skills

Customer-facing

Interpersonal skills

Multitasking

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Job description

Key Job Responsibilities

• Coordinate project timelines, resources, and information between technical teams and other departments to ensure smooth project execution.
• Assign tasks and responsibilities to technicians, ensuring optimal resource allocation.
• Monitor and evaluate technician performance, providing guidance and support as needed.
• Develop and implement standard operating procedures to improve efficiency and productivity.
• Resolve any issues or conflicts that may arise within the team.
• Develop and implement technical training programs for staff to enhance their skills and knowledge in operating new technologies.
• Prepare and maintain detailed documentation of technical specifications, system configurations, and user manuals to support system maintenance and troubleshooting.
• Conduct research on emerging technologies and propose innovative solutions to improve system efficiency and reduce operational costs.

No. of Vacancies: 4

Desired Candidate Profile

• High school diploma or equivalent.
• Proven experience in a customer-facing role, preferably as a service advisor, service coordinator, or in a similar position.
• Strong understanding of marine systems, engines, and boating equipment.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
• Ability to work closely with technicians, parts departments, and other team members to ensure seamless service delivery.
• Attention to detail.

AMIT is proud to be an equal opportunity employer and is committed to providing equal opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status