Service Advisor

Ocean Honda of Hanover; Hanover (MA); On-site; USD 60,000 - 130,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group seeks an Automotive Service Advisor for Ocean Honda of Hanover. This role supports a growing team in a modern shop with the latest Reynolds & Reynolds software. Candidates should have 1–2 years of automotive experience, a strong focus on customer service, and integrity.

Equal opportunity employer with opportunities for advancement and a professional workplace. The position offers a competitive compensation package with benefits and a path for long-term career growth in a

Qualifications

• 1-2 year of prior automotive experience preferred.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant preferred.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication skills

Computer skills

Education

High school diploma or GED

Job description

Automotive Service Advisor

We are expanding again! Ocean Honda of Hanover is looking to add to our long standing Service Advisor team. In addition to a new building and air conditioned shop, we offer the latest software through Reynold and Reynolds Advanced Service. If you feel that you aren't making what you're worth, looking for an exciting new opportunity, or feel that your current employer doesn't appreciate your hard work, interviews are confidential, and can be accommodated on nights on weekend.

Company Description

Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customers’ wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description

The Automotive Service Technician services and repairs vehicles following all established standards and procedures. In addition, they may be assigned to conduct pre-delivery service on new vehicles to ensure excellent working order for the customer. The Service Technician must deliver the highest quality service while maintaining the highest level of customer satisfaction.

The ideal candidate has experience which may include: a high school diploma or GED, some post-secondary automotive training, dealer-level or large facility experience, and/or any additional certifications, such as certification by the National Institute for Automotive Service Excellence (ASE).

An unrestricted driver's license and a clean driving record and strong physical dexterity and stamina to get the job done are required. They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• 1-2 year of prior automotive experience preferred
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant preferred
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

• High school diploma or GED
• Valid and unrestricted driver's license and clean driving record
• Professional and dependable
• Safety and customer service oriented
• Basic computer and internet skills
• Outstanding communication skills
• Professional appearance and work ethic
• Ability to read and comprehend instructions
• Able to bend, kneel, squat, stand, and lift heavy objects as needed
• Entry Level Tech may have work experience

Compensation

• $60,000 - $130,000 Per Year
• Competitive Plus commission.
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

If you're highly motivated and willing to work hard, we offer the most competitive pay scale in a professional work environment.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

It’s time to make the most important move of your career!