Service Advisor

Fun Town RV, LP; Cleburne (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) with company match

Paid time off

Holidays

Store discounts

Job summary

Fun Town RV, LP in Cleburne, TX is seeking a Service Advisor to be the primary contact in the service department. You will coordinate between customers and technicians, document service requests, and relay timelines, costs, and recommendations.

The role emphasizes strong customer service, clear communication, and the ability to manage repair orders, upsell appropriate services, and maintain accurate service histories. Prior RV or automotive experience is preferred.

Qualifications

• 1–2 years of experience as a service advisor or in a customer-facing role, preferably in the RV, automotive, or related industry.
• Familiarity with RV systems, parts, and maintenance is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with service management software and basic computer applications.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Customer Interaction – greet customers promptly and professionally, listen to concerns, document requests, and provide expert repair advice.
• Maintain clear communication with customers about status, estimated completion, and costs.
• Service Coordination – create and manage repair orders, ensure accurate recording of customer concerns and technician notes.
• Collaborate with technicians to complete repairs efficiently and to quality standards.
• Coordinate warranty work and obtain manufacturer authorizations as needed.
• Sales and Upselling – provide detailed estimates, educate customers on additional services or upgrades, and promote service specials and dealership programs.
• Customer Satisfaction – address concerns promptly, follow up post-service, and gather feedback for improvement.
• Administrative Duties – maintain accurate records of interactions, repair orders, and service history; process payments; monitor service schedules for workflow efficiency.

Skills

Customer service

Communication

Multitasking

Problem solving

RV knowledge

Tools

Service management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional, Cleburne, TX, US

Funded in 2010, Fun Town RV (FTRV) operates 36 locations across Texas and is expanding. We offer top RV brands with a rigorous 100+ point inspection process on every vehicle sold.

Overview

The Service Advisor is the primary point of contact for customers in the service department. They coordinate between customers and service technicians, document service requests, and communicate timelines, costs, and service recommendations. The role is essential to delivering exceptional customer service and supporting the dealership’s service operations.

Key Responsibilities

• Customer Interaction – greet customers promptly and professionally, listen to concerns, document requests, and provide expert repair advice.
• Maintain clear communication with customers about status, estimated completion, and costs.
• Service Coordination – create and manage repair orders, ensure accurate recording of customer concerns and technician notes.
• Collaborate with technicians to complete repairs efficiently and to quality standards.
• Coordinate warranty work and obtain manufacturer authorizations as needed.
• Sales and Upselling – provide detailed estimates, educate customers on additional services or upgrades, and promote service specials and dealership programs.
• Customer Satisfaction – address concerns promptly, follow up post-service, and gather feedback for improvement.
• Administrative Duties – maintain accurate records of interactions, repair orders, and service history; process payments; monitor service schedules for workflow efficiency.
• Perform other duties as assigned by Management.

Qualifications

• 1–2 years of experience as a service advisor or in a customer‑facing role, preferably in the RV, automotive, or related industry.
• Familiarity with RV systems, parts, and maintenance is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Proficiency with service management software and basic computer applications.
• Customer‑focused mindset with problem‑solving abilities.

Physical Requirements

• Prolonged periods of sitting at a desk and using a computer or phone.
• Frequent walking within the service department and lot.
• Occasional standing for extended periods while assisting customers or inspecting units.
• Ability to lift up to 15 pounds occasionally (e.g., files, small parts, office supplies).
• Work in an environment with moderate noise and outdoor conditions while moving between customer service areas and the service lot.

Benefits

• Competitive salary based on experience.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Holiday Savings Plan.
• Store discounts for employees.

EEO Statement

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Mandatory background checks may be conducted.