Service Advisor

Rush Enterprises Inc.; Avondale (AZ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401K and stock purchase

Incentives for performance

Advancement opportunities

Job summary

Rush Enterprises Inc. is seeking a Service Advisor at Rush Truck Centers in Avondale, AZ to sell and schedule needed service work for commercial trucks and equipment.

The advisor will connect to J-Pro for on‑the‑spot diagnostics, verify vehicle history, and write clear service orders with customer signatures. The role requires a high school diploma or GED, 1 year service experience, manufacturer training, a valid CDL, and a driving record acceptable to the carrier.

Qualifications

• High school diploma or GED required.
• 1 year service experience or equivalent.
• Manufacturer training as appropriate.
• Valid CDL license.
• Driving record acceptable to company carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics; print report; refer to service history and recommend needed service.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Write up customer vehicle problems clearly on a service input card and obtain signatures.
• Set the promised time based on shop workflow and communicate with foreman.
• Determine customer payment method and obtain credit approval if needed.
• Create repair orders and secure documentation with customer signatures.
• Monitor progress and inform customers of changes in estimates or timing, obtaining authorization for additional work.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

J-Pro Diagnostics

Job description

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate
USD $50,000.00/Yr.
Maximum Pay Rate
USD $75,000.00/Yr.