Service Advisor

Network Automotive; Arizona; On-site; USD 35,000 - 52,000; Full time

Job summary

Network Automotive is seeking a service advisor to be the voice of the shop. You greet customers, listen to what the vehicle is doing, write up the ticket, and hand it to the technicians with enough detail for them to start work.

When the diagnosis is back, you translate it for the customer: no jargon, no pressure, no upselling. You explain what’s found, what it costs, and secure approval before any work proceeds.

Qualifications

• Front counter experience in automotive repair is ideal.
• Strong communication and organization under pressure.
• Comfort with shop software and a valid driver's license.
• Automotive knowledge to understand technician explanations.

Responsibilities

• Greeting customers, writing repair orders, reviewing digital inspections with technicians, quoting work, ordering parts, scheduling, and following up until the vehicle is picked up.

Skills

Strong communication

Organization under pressure

Shop software

Driver's license

Tools

Shop software

Job description

The front counter is where trust gets built. If you can explain a repair in plain language and keep people in the loop, we want to talk. Two minutes to apply.

The role

The voice of the shop.

A service advisor at Network Automotive is the person the customer actually talks to. You greet them, listen to what the vehicle is doing, write up the ticket, and hand it to the technicians with enough detail that they can get to work.

When the diagnosis comes back, you translate it. No jargon, no pressure, no upselling. You explain what we found, what it takes to fix it, what can wait, and what it will cost, then you wait for the customer's approval before anything happens. That approach is why about 75% of our customers are repeat customers.

The rest of the job is keeping things moving: parts, scheduling, status updates, and the call at the end of the day that tells someone their car is ready.

Day to day

Greeting customers, writing repair orders, reviewing digital inspections with technicians, quoting work, ordering parts, scheduling, and following up until the vehicle is picked up.

What we look for

Service advisor or front counter experience in automotive repair is ideal. Strong communication, organization under pressure, comfort with shop software, and a valid driver's license.

Automotive knowledge

You do not need to turn wrenches, but you should understand what the technicians are telling you well enough to explain it to a customer who does not.

Where you would work

We have six Arizona shops: Gilbert, Mesa, East Mesa, Queen Creek, Apache Junction, and Prescott. Tell us which one is closest and we will go from there.

What the job looks like, what you get.

Benefits apply to everyone on the crew, front counter included.

We are a family-owned shop, not a dealership chain, and we promote from within. Everyone on the crew gets: