Service Administrator - Warranty & Customer Support

Titan Machinery, Inc.; Shakopee (MN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health and Dental Coverage

HSA up to $1200 tax-free/year

Paid holidays and PTO

401(k) with company match

Pregnancy-related leave and parental)

Vision Insurance

Life Insurance

Short-term Disability

Volunteer hours

Performance-based incentives

Job summary

Titan Machinery, Inc. is seeking a Service Advisor in Shakopee, MN to join our team. You will support the service department by managing work orders, warranty claims, and communications with customers to ensure high satisfaction.

Ideal candidates have 1+ years of related experience or appropriate education, strong skills in Excel/Word/Outlook, and a proactive, detail-oriented approach to daily tasks. This is a full-time role with competitive benefits and growth opportunities.

Qualifications

• 1+ years of related experience or related education/training (degree, certificate, military, etc)
• Computer-proficient with Excel, Word, Outlook
• Ability to learn new systems quickly
• High attention to detail and initiative
• Excellent documentation and communication abilities

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction.
• Customer Interaction and Experience: Welcome and assist customers professionally, collect details for repairs, and follow up to ensure satisfaction.
• Operational Efficiency: Use service systems, monitor warranty status, and help maintain service department operations.

Skills

Customer service

Documentation

Communication

Attention to detail

Independent work

Excel

Word

Outlook

Tools

Excel

Word

Outlook

Job description

Titan Machinery, Inc. is seeking a Service Advisor in Shakopee, MN to join our team. You will support the service department by managing work orders, warranty claims, and communications with customers to ensure high satisfaction.

Ideal candidates have 1+ years of related experience or appropriate education, strong skills in Excel/Word/Outlook, and a proactive, detail-oriented approach to daily tasks. This is a full-time role with competitive benefits and growth opportunities.