Service Administrator

Papé; Tekoa (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) Retirement Plans

Medical, Dental, Vision Insurance

Flexible Spending Accounts

Life Insurance

Short- and Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Paid Holidays

Vacation & Sick Leave

Open-door policy

Job summary

Papé Machinery, Inc. – Agriculture & Turf Division in Tekoa, WA is seeking a Service Administrator. You will manage service workflow, prepare repair estimates, and deliver excellent customer service in person and on the phone.

This role requires attention to detail, a can-do attitude, and teamwork within a dynamic service team. Compensation ranges from $18.55 to $26.89 per hour, depending on experience, with a comprehensive benefits package and strong work-life balance.

Qualifications

• Excellent computer skills with Word, Excel and Outlook.
• Strong customer service and communication abilities.
• Superior attention to detail and organizational skills.
• Ability to work well in a team and manage multiple tasks.
• Cash handling experience and deposits preparation preferred.
• Experience with equipment knowledge is preferred.

Responsibilities

• Manage incoming and outgoing service department work.
• Prepare repair estimates for customers.
• Provide excellent service in person and over the phone.
• Assist with dispatching technicians and coordinating schedules.
• Maintain accurate records and respond to inquiries quickly.

Skills

Word

Excel

Outlook

Customer service

Attention to detail

Team player

Cash handling

Equipment knowledge

Tools

CRM software

Job description

PAPE’ MACHINERY, INC. – AGRICULTURE & TURF DIVISION – TEKOA, WA

SERVICE ADMINISTRATOR

Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detail person, but also love working with people? If this sounds like you, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is looking for a Service Administrator to join their team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Service Administrator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they get their equipment repaired or serviced at Pape’. Every day, you will be responsible for managing incoming and outgoing service department work, preparing repair estimates, providing excellent service to customers in person and on the phone, assisting with dispatching technicians, and more! To thrive in this role, you must be a detail person, enjoy working at a fast pace, and have a winning attitude.

WHAT YOU NEED:

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
• Excellent communication and customer relations skills.
• Excellent attention to detail, accuracy, and organizational skills.
• Ability to thrive in a team.
• Cash handling experience and experience preparing deposits preferred.
• Experience working directly with customers and knowledge of equipment are preferred.

Compensation: $18.55- 26.89/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.