Service Administrator

OneWater Marine; Grasonville (MD); On-site; USD 36,000 - 46,000; Full time

Job summary

OneWater Marine is seeking a detail-oriented sales administrator to support the daily operations of the service department. You will schedule service appointments, coordinate with technicians, and keep customers informed on updates, quotes, warranty status, and pick up timing.

This role emphasizes organization, accuracy, and strong communication; you will also process warranty claims, work with the parts team, reconcile invoices, and maintain orderly service files and records.

Qualifications

• High school diploma or equivalent required.
• Business Administration, Sales, or related field degree preferred.

Responsibilities

• Schedule service appointments and coordinate with technicians.
• Communicate with customers regarding service updates, quotes, warranty status, and pick up scheduling.
• Submit warranty claims and ensure proper documentation.
• Collaborate with parts department for service jobs.
• Support service manager in coordinating internal and retail repair orders.
• Reconcile service invoices with labor and parts billed.
• Maintain organized service files and customer records.
• Perform any other duties as assigned.

Skills

Organization

Customer Service

Communication

Microsoft Office

Multitasking

Education

High School Diploma

Business Admin / Sales degree preferred

Job description

Position Summary

We are seeking a detail-oriented and organized individual to join our team! As a sales administrator you will play a key role in supporting the daily operations of the service department.

Essential Duties And Responsibilities

Duties (Most Important to Least Important)

• Schedule service appointments and coordinate with technicians to ensure timely completion of work.
• Communicate with customers regarding service updates, quotes, warranty status, and pick up scheduling.
• Submit warranty claims as needed and ensure proper documentation is completed and filed.
• Work closely with the parts department regarding parts needed for service jobs.
• Support the service manager and team in coordinating internal and retail repair orders.
• Reconcile service invoices, ensuring labor and parts are correctly billed.
• Maintain service files and customer records in an organized and accurate manner.
• Any other duties as assigned.

Skills

• Strong organizational skills and detail oriented
• Excellent customer service skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft office
• Ability to multitask and prioritize in a fast-paced environment

Qualifications / Requirements

• High school diploma or equivalent required; a degree in Business Administration, Sales, or related field is preferred.

PHYSICAL DEMANDS

• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks
• communicating with others to exchange information
• Hearing
• Seeing
• Repeating motions that may include the wrists, hands, and/or fingers
• Assessing the accuracy, neatness and thoroughness of the work assigned
• Talking
• Eye/Hand/Foot Coordination

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How would you best describe the environmental demands for this position?

• Noisy environments

How would you best describe the physical demands for this position?

• Light work that includes moving objects up to 20 pounds

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.