Service Admin & BDC Coordinator – CRM & Appointments

Sonic Automotive; Kellogg (ID); On-site; USD 21,000 - 25,000; Full time

Job summary

Dave Smith Motors Inc, a Sonic Automotive family dealership, is seeking a Service Admin / Service BDC to generate service appointments and manage internet inquiries for new and pre-owned vehicles. The role uses CRM software and lead management tools to track customer interest and maintain accurate files.

You will join a team offering competitive compensation and opportunities for professional growth within Sonic Automotive’s network of dealerships.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Skills

Communication

Teamwork

Call Center

Time Management

Policy & Procedures

Tools

CRM software

Lead management tools

Job description

Dave Smith Motors Inc, a Sonic Automotive family dealership, is seeking a Service Admin / Service BDC to generate service appointments and manage internet inquiries for new and pre-owned vehicles. The role uses CRM software and lead management tools to track customer interest and maintain accurate files.

You will join a team offering competitive compensation and opportunities for professional growth within Sonic Automotive’s network of dealerships.