Service Account Executive - Baltimore/Washington, D.C.

Trane Technologies; Gaithersburg (MD); On-site; USD 114,000 - 173,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Trane Technologies is seeking a Service Account Executive for its Life Science Solutions business, focusing on service agreements, maintenance solutions, and aftermarket support for healthcare, pharma, biotech, and CDMO customers. You will drive revenue through renewals and account expansion while delivering excellent customer service.

The role requires building trusted advisor relationships, negotiating contracts, coordinating with operations, and developing account plans to meet business

Qualifications

• Bachelor's degree in business, marketing, engineering, or related field.
• Proven experience in sales, account management, service sales, technical solutions.
• Demonstrated ability to grow accounts through consultative selling.
• Strong knowledge of service agreements and aftermarket solutions.
• Willingness to travel in the Baltimore–DC region; valid driver's license.

Responsibilities

• Develop and maintain relationships with current and prospective customers.
• Identify and close service agreements, maintenance, and aftermarket sales opportunities.
• Promote service solutions to improve equipment performance and uptime.
• Respond to inquiries and recommend tailored solutions.
• Prepare proposals, quotations, and service agreements.
• Negotiate pricing and contract terms within authority limits.
• Collaborate with service, operations, and account teams to meet requirements.
• Support renewal strategies and drive retention of existing service agreements.
• Identify opportunities to expand services within accounts.
• Develop account plans and sales strategies to hit revenue targets.
• Maintain accurate activity and pipeline in company systems.
• Deliver high-level customer service with strong communication and product knowledge.

Skills

Bachelor's degree in business

Sales experience

Account management

Consultative selling

CRM proficiency

Travel readiness

Driver's license

Education

Bachelor's degree in business, marketing, engineering, or related field

Tools

CRM systems

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

What's In It For You

Trane Technologies has an exciting new opportunity to join our organization as a Service Account Executive within our Life Science Solutions business! The Service Account Executive is responsible for developing, managing, and growing customer relationships focused on service agreements, maintenance solutions, and aftermarket support. This role works closely with customers inclusive of healthcare, pharma, biotech, academic/research, and CDMO organizations to understand their operational needs, identify service opportunities, and deliver solutions that improve equipment performance, reliability, and customer satisfaction.

The Service Account Executive serves as a trusted advisor to current and prospective customers by promoting service offerings, responding to customer inquiries, and recommending tailored solutions. This position drives revenue growth through contract renewals, service agreement sales, and expansion of account relationships while ensuring a high level of customer service.

The role also involves preparing proposals, negotiating pricing and contract terms within established authority, coordinating with internal operations and service teams, and supporting the successful execution of service commitments. In addition, the Service Account Executive develops account plans, monitors customer activity, and adapts sales strategies to achieve business objectives.

What You Will Do

• Develop and maintain strong relationships with current and prospective customers.
• Identify, pursue, and close service agreement, maintenance, and aftermarket sales opportunities.
• Promote service solutions that improve customer equipment performance, uptime, and efficiency.
• Respond to customer inquiries and recommend solutions based on business needs and operational goals.
• Prepare proposals, quotations, and service agreements for customers.
• Negotiate pricing, contract terms, and delivery of services within established limits of authority.
• Partner with service, operations, and account teams to ensure customer requirements are met.
• Support renewal strategies and drive retention of existing service agreements.
• Identify opportunities to expand service offerings within assigned accounts.
• Identifies and qualifies equipment replacement or upgrade opportunities within assigned accounts and passes leads to the appropriate equipment sales team to support customer needs and drive overall business growth.
• Develop account plans and sales strategies to meet or exceed revenue and growth targets.
• Maintain accurate sales activity, pipeline, and customer information in company systems.
• Deliver a high level of customer service through strong communication, follow-up, and product/service knowledge.

What You Will Bring

• Bachelor’s degree in business, marketing, engineering, or a related field, or equivalent combination of education and experience.
• Proven experience in sales, account management, service sales, technical solutions, in a related industry.
• Demonstrated ability to build strong customer relationships and grow accounts through consultative selling.
• Strong understanding of service agreements, maintenance programs, and aftermarket solutions.
• Ability to identify customer needs, develop tailored solutions, and communicate value effectively.
• Experience preparing proposals, negotiating pricing and contract terms, and closing sales within established authority levels.
• Strong communication, presentation, and interpersonal skills, with the ability to engage effectively with customers and internal partners.
• Solid organizational and time-management skills, with the ability to manage multiple accounts and priorities.
• Results-oriented mindset with a track record of meeting or exceeding sales and retention goals.
• Ability to work collaboratively across sales, service, and operations teams to deliver a high level of customer satisfaction.
• Proficiency with CRM systems, Microsoft Office, and other sales tools used to manage pipeline and customer activity.
• This role requires regular travel within the metropolitan Baltimore and Washington, D.C. geography to visit customer sites, support account management activities, develop relationships, and drive sales growth across the region.
• DL NUMBER - Driver License, Valid and in State Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range Or Hourly Base Pay Range

$114,000.00 - $173,109.99

Compensation Type

Salary

Incentive Eligible

Yes

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role

Yes

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.