Server-Restaurant

Hei Hotels Inc.; United States; Remote; USD 28,000 - 42,000; Full time

Benefits offered by this job

Free meal per shift

Free parking

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

HEI Hotels & Resorts in Houston is seeking a guest-focused server to deliver exceptional service across dining experiences. You will greet guests, take and relay orders, manage POS transactions, and ensure accurate delivery of meals with enthusiasm and attention to detail.

Ideal candidates will maintain a professional appearance, work well in a team, and be able to carry trays up to 30 lbs. Experience with food and beverage service and knowledge of menu items is preferred.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn POS procedures.
• Effective verbal and written communication skills.

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars of the order.
• Retrieve orders up to 30 lbs. from kitchen, confirm accuracy, and deliver to guest with condiments.
• Abide by state, federal, and corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages and check guest satisfaction.
• Market and serve dessert items or specialty coffees upon request.
• Operate POS procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Maintain attendance and be available to work regularly.
• Perform other job-related duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Service etiquette

Menu knowledge

Lift 30 lbs

POS operation

Verbal communication

Tools

Point of Sale (POS)

Job description

About Us

For more than 40 years, our hotel has been a landmark in the Houston hospitality scene. Today, The Houston Grand – River Oaks is entering an exciting new chapter. Under the vision of new local ownership with deep Houston roots, the property is preparing for a full renovation, and a complete luxury rebrand that will restore the hotel as one of the premier destinations in the city. We are committed to elevating every aspect of the guest and associate experience. Our team is a tight knit, family like community with many long tenured associates who take pride in their craft and the exceptional service they deliver. We value passion, professionalism, and the desire to grow—because when our associates and their families thrive, our hotel thrives. Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio. Join us as we write the next chapter of a Houston legacy—your future could be part of something extraordinary.

You may be the perfect candidate for this or for other roles within our organization!

Compensation

Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

• Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio.
• competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• pet insurance through the ASPCA.
• Supplemental, Spousal and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• discounts through our 'YouDecide' and Hotel Room Discount programs.
• Work today, get paid today!
• We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

Equal Opportunity Statement

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Culture & Growth

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world‑class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.