Server - Regular FT and Seasonal FT Roles Available

Trailborn Hotel Management Llc; Highlands (NC); Presencial; USD 16.531.000 - 30.307.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Paid Time Off

401(k)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Descripción de la vacante

Trailborn Highlands is seeking a Server to take food and beverage orders, serve items, and maintain guest satisfaction in a fast-paced hospitality setting in Highlands, NC. You will greet guests, answer menu questions, process orders in the POS system, and ensure accurate checks and payments.

Required are the ability to handle cash, English communication, and a TIPS certification with a 90-day eligibility window. Flexible scheduling and a professional appearance are expected in this on-site role.

Formación

• Meets minimum legal age to serve alcoholic beverages.
• TIPS certification (or ability to obtain within 90 days of hire).
• Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
• Excellent communication skills in English (verbal, non-verbal, and written).
• Ability to perform basic arithmetic and handle POS transactions accurately.
• Professional demeanor with a positive attitude and strong work ethic.
• Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
• Ability to maintain confidentiality of guest and company information.

Responsabilidades

• Take food and beverage orders from guests and respond to questions.
• Serve items and maintain guest satisfaction.
• Take payments and respond to complaints or concerns.
• Greet and acknowledge guests per company standards.
• Set tables and maintain cleanliness of work areas and equipment.
• Communicate dietary needs and allergen information to the kitchen.
• Present checks, process payments, and thank guests.

Conocimientos

TIPS certification

Attention to detail

English communication

Customer service

Arithmetic

Professional demeanor

Multitasking

Herramientas

POS system

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Server - Regular FT and Seasonal FT Roles Available

Full Time Trailborn Highlands, Highlands, NC, US

ABOUT OUR ROLE

As a Server, you will take food and beverage orders from guests, serve items, maintain guest satisfaction, take payments and respond to complaints and/or concerns of guests..

ESSENTIAL

FUNCTIONS

• Maintain thorough knowledge of the menu, ingredients, alcoholic and non-alcoholic beverage offerings, correct glassware, and garnishes.
• Greet, welcome, and acknowledge all guests in accordance with company standards.
• Set tables according to service standards and maintain cleanliness of work areas, china, glassware, and equipment throughout the shift.
• Serve food and alcoholic beverages to guests, answer menu and beverage questions, and process orders in the POS system promptly.
• Communicate special requests, allergies, and dietary needs to the kitchen accurately.
• Check in with guests during service to ensure satisfaction; anticipate and address service needs.
• Accurately present checks, process payments, and thank guests with genuine appreciation.
• Maintain knowledge and proper use of equipment, including cleaning procedures; operate equipment only as intended.
• Communicate with the kitchen on menu questions, product availability, wait times, and order changes.
• Assist team members by running food, bussing tables, and restocking when possible.
• Complete closing duties, including restocking items and securing service areas.
• Maintain a clean, professional uniform and appearance at all times.
• Support the team by developing positive relationships and working toward common goals.
• Adhere to quality, safety, and service standards at all times.
• Perform other reasonable duties as assigned by supervisors.

QUALIFICATIONS

Required

• Meets minimum legal age to serve alcoholic beverages.
• TIPS certification (or ability to obtain within 90 days of hire).
• Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
• Excellent communication skills in English (verbal, non-verbal, and written).
• Ability to perform basic arithmetic and handle POS transactions accurately.
• Professional demeanor with a positive attitude and strong work ethic.
• Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
• Ability to maintain confidentiality of guest and company information.

Preferred

• Previous experience as a restaurant or banquet server in a high-volume setting.
• Knowledge of basic cocktails, wine varietals, and beverage service standards.
• Strong teamwork skills and ability to work with minimal supervision.
• Well-organized and able to multitask while staying focused.

PHYSICAL

REQUIREMENTS

• Stand, walk, and move quickly for extended periods (up to 8-10 hours per shift).
• Lift, carry, and transport up to 30 lbs. (trays, bus tubs, beverage cases).
• Frequent bending, stooping, reaching, and carrying service items.
• Manual dexterity to handle glassware, flatware, and POS equipment.
• Ability to work in a fast-paced environment while maintaining attention to detail.

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

• Medical (with company contribution)
• Dental (with company contribution)
• Vision (with company contribution)
• Paid Time Off
• 401(k) (with company match)
• Sick Time
• Employee Dining Discounts
• Employee Marketplace Discounts

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality- on any day at any hour, including evenings, weekends, and holidays.

PAY RATE

JOB STATUS

Regular FT or Seasonal FT

FLSA

Non-Exempt

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.