Server - National Park Inn - Winter Seasonal

guestservices; Washington; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Sick pay

Employee discounts

Recreation program

Employee assistance program

Housing & Meal Plan

Job summary

guestservices is seeking staff to deliver excellent dining service for guests at Mount Rainier National Park. You will greet guests, take orders, explain menu items, and ensure accurate billing while maintaining safety and hospitality standards.

This role may require lifting, standing for shifts, and assisting in setup and cleanup as needed. Applicants should have at least a high school diploma, strong customer service skills, and Food Safety/alcohol service training.

Qualifications

• High school diploma or GED preferred; some HS education acceptable.
• Strong sanitation habits and attention to detail.
• Food safety certification and alcohol service training required.
• Experience with National Park food service is a plus.
• Comfort using a POS cash register and card terminal.

Responsibilities

• Greet guests promptly and politely; take and serve orders.
• Explain menu items; describe ingredients and methods.
• Verify ID to ensure compliant alcohol service.
• Provide friendly service and check on guests during meals.
• Handle plating, trays, and basic side-work duties.
• Process sales through POS accurately and efficiently.
• Perform setup/clean-up and restock service areas.
• Report gratuities per policy; assist teammates as needed.

Skills

High school diploma / GED

Sanitation standards

Food safety certification

Alcohol service training (TIPS/MAST)

POS system operation

Math skills

Customer service

Guest issue resolution

Education

High School Diploma or GED

Tools

POS system

Job description

Compensation Amount:

Provide guests with a dining experience appropriate to historic dining room in the National Park. Greet, take food and drink orders from and serve all guests in assigned section of dining room in a courteous, professional, and efficient manner. Ensure correct billing procedures and provide excellent service to guests, ensuring the level of service meets the company's standards. May be scheduled for any or all of all three meals (breakfast, lunch, dinner). This position reports to the Kitchen Manager.

Job Description:

Wage: $17.13 - $17.13

Benefits: Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.); Employee Discounts, Recreation Program, Employee Assistance Program; Housing & Meal Plan Available

ESSENTIAL FUNCTIONS

• Greet guests promptly and politely; answer questions about the menu, take food and beverage orders.

• Explain how various items are prepared, describe ingredients and cooking methods, suggest menu items.

• Check patron identification to ensure compliance with alcoholic beverage service requirements.

• Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with the kitchen, and attending to guest needs.

• Carry plates, glassware, and trays to and from tables in manner prescribed by management.

• Complete sales in POS in an accurate, efficient and friendly manner.

• Complete all side-work including stocking service areas with coffee, food, tableware, and linens.

• Perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens.

• Report gratuities at the end of each shift as required by company policy and law.

• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.

• Strong sanitation habits and attention to detail.

• Food Safety certification and alcohol service TIPS/MAST certification required.

• National Park food service experience preferred.

• Ability to learn and use food service POS system including computerized cash register and credit card terminal.

• Mathematic skills.

• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

• Ability to recognize and solve guest problems as necessary or communicate to management when needed.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

• Ability to stand for the entire workday and climbing steps regularly.

• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.

• Reading and writing work-related documents in English.

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

• Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.

• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Food service POS (Point of Sale) system including cash register and credit card terminal

• Restaurant equipment, including trays, cleaning supplies and solutions, washcloths, drink machines, etc.

• Required Personnel Protective Equipment (PPE) used: gloves and goggles

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!