Server ("Mesero/a")

Azul Hospitality Group; Detroit (MI); On-site; USD 17,000 - 28,000; Full time

Job summary

Azul Hospitality Group is seeking a friendly server to join our team. You will greet guests, take orders, describe menu items and methods of preparation, and assist guests with beverage selections in a fast-paced setting.

You will verify age for alcohol service, ensure responsible service, and handle payments with Micros POS. Maintain clean, organized dining areas and support guests with exceptional service.

Qualifications

• Greet guests and provide attentive service with a friendly demeanor.
• Describe menu items, ingredients and preparation methods to guests.
• Assist guests with dietary needs and beverage selections.
• Maintain cleanliness and organization of dining and service areas.
• Operate POS and handle payments accurately per policy.

Responsibilities

• Greet guests in a welcoming and friendly manner.
• Take guest food and beverage orders and upsell menu items.
• Describe menu items, ingredients, and methods of preparation.
• Clear and reset tables; keep service areas tidy.
• Verify ID and monitor alcohol service; deny service to minors or intoxicated individuals.
• Perform opening/closing procedures and side work as assigned.
• Maintain restaurant cleanliness including glassware, waste disposal, and deep cleaning duties.
• Operate Micros POS and handle cash/credit payments following company policies.
• Assist guests professionally with high standards of customer service.
• Report safety hazards or maintenance needs to management.
• Adhere to safety and security policies and procedures.

Skills

Leadership

Customer relations

Attention to detail

Organization

Verbal & written communication

Basic computer skills

Table service

Bar service

Food service experience

Tools

Micros POS

Windows OS

MS Office

PMS

POS

Job description

* Greet all guests in a welcoming and friendly manner.* Take guest food and beverage orders.* Describe menu items, ingredients, and methods of preparation. Suggest menu products to customers.* Clear, clean, and reset tables as needed.* Verify customers identification and confirm it meets legal drinking age.* Ensure that minors and intoxicated persons are not served alcoholic beverages.* Perform opening and closing procedures, and side work duties according to station rotation assignment to ensure tables and side stands are kept stocked, tidy and clean.* Maintain the cleanliness of the restaurant area through disposing of all waste, clearing, and cleaning all glassware, and wiping down service and preparation areas.* Participate in the deep cleaning of the outlet.* Operate a cash register/POS and receive payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follow all companys customer service and cash handling policies and procedures.* Assist all guests professionally and courteously, with the highest quality of standards for customer service.* All other duties assigned by manager or supervisor.* Assist with any guest inquiry.* Follow all company and safety and security policies and procedures.* Report maintenance problems, safety hazards, accidents, or injuries.* Perform other reasonable job duties as requested by direct and indirect Supervisors.* Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.* Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.* Must be able to stand and exert well-paced mobility for up to four (4) hours in length.* Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.* Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.* Must be able to lift up to 45 lbs. as needed.* Must be able to push and pull carts and equipment weighing up to 250 lbs.* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.* Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.* Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.* Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.* Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.* Must be able to speak, read, write, and understand the primary language used in the workplace.* Requires good communication skills, both verbal and written.* Must have excellent leadership capability and customer relations skills.* Must be detail oriented with outstanding organizational and communication skills.* Must possess basic computer skills.* Must possess basic computational ability.* Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.* Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.* Self-driven and able to work independently.* Knowledge of table and bar service.* Knowledge of spirits, beer, wine, and flavor profiles.* One to three years food service experience preferred.* Micros POS experience preferred