Server, Food & Beverage

BlueStar Resort & Golf; Charlotte (NC); On-site; USD 8,200 - 12,000; Full time

Benefits offered by this job

Medical, dental and life insurance

Paid time off: 120 hours/year

7 paid holidays annually

401(k) plan after 30 days

Job summary

BlueStar Resort & Golf is seeking a Server to provide top-notch food and beverage service at our Hunterville/Lake Norman area resort. The role covers restaurant, bar, and patio, with duties including greeting guests, taking orders, and coordinating with the kitchen and bar staff.

We offer a fast-paced environment, a focus on hospitality, and a pathway to engage with resort guests while adhering to safety standards and dietary guidelines. Benefits apply with full-time status.

Qualifications

• High School diploma or equivalent preferred.
• One to three months’ related server experience preferred.
• Must meet state and federal minimum age for serving alcohol.
• Current Food Handlers Card and TIPS Certification.
• Ability to understand and implement dining standards.
• Ability to calculate discounts and percentages.
• Able to work in a fast-paced environment with a positive attitude.

Responsibilities

• Greet and serve guests in an energetic and friendly fashion.
• Provide hospitality by knowing the resort and menu details and answering guest questions.
• Write orders and relay them to the kitchen and bar staff.
• Serve and clear tables following etiquette and procedures.
• Engage with guests to ensure needs are met and service is excellent.
• Work as a team under supervision and report safety concerns.
• Check IDs to verify legal drinking age.
• Handle cash and card transactions accurately.

Skills

Customer service

Teamwork

Communication skills

Flexible schedule

Attention to detail

Math calculations

Education

High School diploma or equivalent

Tools

Food Handlers Card

TIPS Certification

Job description

Trilogy® Lake Norman: Twin Mills Club

Built with the outdoors in mind, the Club includes indoor and outdoor pools, The Outfitter, a space complete with kayaks, bikes, and other outdoor gear, Pickleball and tennis courts, access to a fleet of boats at nearby Lake Norman, and more. The feature restaurant, The Foundry, and the Event Center are open to the public and available for dining reservations and private event bookings.

Where:

Located in the attractive Huntersville area near Charlotte, North Carolina

Pay:

$7.25 per hour + tips

Benefits:

• New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.
• Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.
• Full-Time team members are eligible for 7 paid holidays annually.
• Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.
• All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

The Server serves food and beverages, providing prompt and courteous service to guests in the restaurant, bar, and patio. This position reports to the Food & Beverage Manager.

KEY RESPONSIBILITIES:

• Greet and serve guests in an energetic and friendly fashion.
• Create a welcoming atmosphere and provide excellent hospitality by having a working knowledge of the resort facility and dining area, and be able to respond to guest questions about the menu and speak with enthusiasm about other resort services.
• Write orders; relay food orders to the kitchen and beverage orders to the bartender.
• Serve food and beverages and clear tables following service etiquette and facility procedures.
• Connect with guests at assigned tables throughout the dining experience to assure all guest needs are met and excellent service is provided.
• Work as team, following direction from the Lead Server or Food &Beverage Manager.
• Notice and report potential safety issues or customer concerns to a supervisor.
• Check identification to assure customers are the legal age to purchase alcohol.
• Handle cash and card transactions, ensure charges are accurate and return correct change to guests.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• High School diploma or equivalent preferred.
• One to three months’ related server experience preferred.
• ·Must meet the state and federal minimum age requirement for serving alcohol.
• Current Food Handlers Card and TIPS® Certification (Training for Intervention Procedures).
• Ability to understand and implement BSRG dining standards.
• Ability to add, subtract, multiply and divide; must be able to calculate discounts, and percentages.
• Ability to contribute to a productive and friendly work environment by maintaining a positive attitude.
• Ability to read and comprehend simple instructions, short correspondence and memorandums.
• Ability to speak effectively and present information to another person and in small group situations with guests and team members.
• Must be able to pay attention to details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.

WORK ENVIRONMENT:

This position typically operates in an indoor restaurant setting, but an employee may also be required to work on a patio or for an outdoor event, with exposure to outdoor weather conditions and occasionally native wildlife. The noise level in the work environment can be loud. Outdoor environments may require walking on variable terrain while carrying items and navigating typical event obstacles, including, but not limited to, groups of people, table set ups and decorations, plants and the natural landscape.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, speak and hear. This position is very active and requires standing and walking for most of a work shift. The position requires the ability to lift, balance and carry, bend, reach, and serve from trays weighing up to 20 pounds. Frequent hand washing is required. The employee must be able to see restaurant menus, take customer orders, review customer bills, and navigate busy work areas. The employee must also speak clearly and understand the speech of another person, sometimes in a noisy atmosphere.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER