Server Assistant (Leonie)

McKinnon Operating Company LLC; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Harwood Hospitality Group in Dallas’ Hôtel Swexan is seeking a Server Attendant to support the service team by setting and clearing tables, enabling waitstaff to focus on guests. The role emphasizes hospitality, professionalism, and teamwork, with strict standards for appearance and conduct.

The position requires the ability to lift up to 50 lbs and stand long hours, plus a valid Food Handlers and TABC certification.

Qualifications

• Ability to lift up to 50 lbs and stand for long periods.
• TIPS certification or equivalent state requirement.
• Must be neat, hospitable, and attentive to guests.

Responsibilities

• Assist other servers by maintaining menu presentation and table settings.
• Interact with staff in a fast-paced environment with professionalism.
• Ensure spotless service and fulfill guest needs down to the smallest details.
• Maintain equipment and report defects to the Restaurant Manager.
• Communicate effectively with restaurant management and team.
• Follow Stillwell's standards and safety procedures.
• Perform all duties safely and monitor others’ actions.
• Remain pleasant, hospitable, and attentive at all times.
• Be available for mandatory meetings or training.

Skills

Teamwork

Guest focus

Productivity

Action oriented

Education

Food Handlers & TABC - Required

Job description

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Resting high above the Harwood District, Léonie is the crowning jewel of Hôtel Swexan. She is calming and awe-inspiring all at once. Léonie is a gentle nod to the past, with her own creative flair that is both timeless and unique. We invite you to indulge in the romance of a sunlit, rosy room beneath an emerald canopy that transforms slowly from morning to noon then night.

Summary

The Server Attendant serves the waiters/waitresses by setting and cleaning tables to ensure a neat appearance. They allow waiters/waitresses to focus solely on the customer to provide the best fine-dining experience.

Job Functions

Operations

• Assist the other servers by maintaining menu presentation and table setting; replenish utensils and water glasses as needed.
• Ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
• Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details.
• Ensure unit is well maintained and that all equipment’s, materials and utensils are always in perfect working conditions. Arrange for maintenance and repair of equipment and other services. Reports any defect to the Restaurant Manager.
• Communicate effectively with restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
• Must be TIPS certified or similar State requirement.
• Follow Stillwell's food and beverage standards and procedures.
• Perform all duties in a safe manner and monitor those actions of others.
• Must be pleasant, hospitable, and attentive to guests always.

Physical Demand

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to bend, stoop, reach and lift up to 50 lbs.
• Able to stand for prolonged periods of time.

Sanitation and Equipment’s

• Ensure that staff maintain and strictly abide by state sanitation/health regulations and HH requirements.
• Maintain proper storage procedures as specified by Health Department and restaurant requirements.
• Instruct staff in the correct usage and care of all machinery in the kitchen operation, stressing safety.
• Adhere to all sanitation and safety policies.

Meetings & Communication

• Be available for any Restaurant mandatory meeting or training.
• Ensures a smooth communication with all direct reports and other Restaurants Managers/supervisors.

Attire, language, and behavior

• Is always neatly dressed and groomed, and always behaves and speaks according to HHG Division and Harwood International standards of excellence and image.
• Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.
• Productivity
• Action oriented
• Teamwork

Required Education & Experience

• Ability to lift heavy objects.
• Ability to be on feet for long periods of time.
• Food Handlers & TABC - Required

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.