Server Assistant - Jason Aldean's, Pittsburgh

Kaizen Lab Inc.; Pittsburgh (Allegheny County); On-site; USD 16,531 - 22,041; Full time

Job summary

Kaizen Lab Inc. seeks a Server Assistant to support our high-volume food and beverage service in a live entertainment setting. You will assist servers, maintain table settings, and help ensure guests have an outstanding visit.

Responsibilities include knowledge of menus, sanitation, timely service, and clear communication with guests and team members. This role requires a friendly, efficient team player committed to guest satisfaction.

Responsibilities

• Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit.
• Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards.
• All SAs should have complete knowledge of the food and bar menus, as well as a complete understanding of host and support staff procedures
• Prepare restaurant tables with special attention to sanitation and set-up
• Assure tabletops and chairs are sanitized as well as floor area around them
• Understand and read a food or beverage order.
• Ensure food is served in accordance with safety standards (e.g., proper temperature)
• Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest.
• Must say the name of food and beverages delivered to guests.
• Carry dishes from bars and tables to kitchen dish area
• Maintain a good rapport with the FOH & BOH management teams
• Inform management of any complaint, comments, or incidents
• Ability to communicate effectively with guests, Team Members, and Management in both written and verbal form
• Respond to Guest inquiries and requests in a courteous, knowledgeable, and polite manner
• Maintain line of sight/atmosphere control by circulating through your work areas throughout shift
• Keep all tabletops, floors, and service areas clear/free of dirty glasses, and any unnecessary items throughout shift
• Keep service station and service equipment storage organized
• Ensure daily/nightly/weekly and opening/running/closing duties are completed
• Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles.

Job description

POSITION SUMMARY

The Server Assistant (SA) is responsible for assisting servers in food & beverage service of all tables in a high volume, live entertainment, restaurant, and bar setting. SAs will continuously assist the Restaurant Server to enhance the guest experience; while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues. Duties include exceptional service to every guest in a professional manner. Transport materials/supplies and assist the Restaurant Server with beverage and food service in all areas, as well as maintain the cleanliness of all work areas and equipment.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO

• Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit.


• Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards.


• All SAs should have complete knowledge of the food and bar menus, as well as a complete understanding of host and support staff procedures


• Prepare restaurant tables with special attention to sanitation and set-up


• Assure tabletops and chairs are sanitized as well as floor area around them


• Understand and read a food or beverage order.


• Ensure food is served in accordance with safety standards (e.g., proper temperature)


• Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest.


• Must say the name of food and beverages delivered to guests.


• Carry dishes from bars and tables to kitchen dish area


• Maintain a good rapport with the FOH & BOH management teams


• Inform management of any complaint, comments, or incidents


• Ability to communicate effectively with guests, Team Members, and Management in both written and verbal form


• Respond to Guest inquiries and requests in a courteous, knowledgeable, and polite manner


• Maintain line of sight/atmosphere control by circulating through your work areas throughout shift


• Keep all tabletops, floors, and service areas clear/free of dirty glasses, and any unnecessary items throughout shift


• Keep service station and service equipment storage organized


• Ensure daily/nightly/weekly and opening/running/closing duties are completed


• Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles.

Observe and anticipate guest