Server Assistant

Ruby Tuesday; South Harriman (TN); On-site; USD 12,000 - 18,000; Part time

Job summary

Ruby Tuesday in Harriman, TN is seeking a Server Assistant to warmly greet guests, seat them via the Table Management System (TMS), and support the service team to ensure every guest leaves happy. You will inform guests about features, assist with menu suggestions, and help with food and beverage service.

The role requires a friendly attitude, ability to handle cash and orders, and availability for nights, weekends, and holidays in a fast-paced dining environment.

Qualifications

• Must be at least 16 years old.
• No prior work experience required.
• Ability to provide friendly guest service.
• Ability to follow food handling and serving regulations.
• Ability to handle cash, credit cards, and room charges.
• Ability to operate a computer, calculator, phone, and other equipment.
• Strong organizational and time management skills.
• Professional attitude and effective listening and communication.
• Ability to work nights, weekends, and holidays.
• Able to work in a fast-paced environment.

Responsibilities

• Greet guests warmly and manage seating with the TMS.
• Assist service team to ensure guests are satisfied.
• Inform guests about features and promotions and suggest menu items.
• Deliver food and beverages; pre-bus and provide refills.
• Maintain server assistant stand and lobby area.
• Answer phones and assist with guest questions.
• Ensure safe food handling and cleanliness.
• Manage takeout orders and check for accuracy.
• Observe tables and maintain clean, orderly areas.
• Accommodate guest needs and requests.

Skills

Customer service

Cash handling

POS system

Communication

Time management

Teamwork

Food safety

Flexibility

Attention to detail

Job description

Job Details: Job Location: 4240-Harriman - HARRIMAN, TN, Salary Range: Undisclosed, JOB SUMMARY

The Server Assistant is responsible for providing a friendly welcome and farewell to all our guests. Using the Table Management System (TMS), the server assistant is responsible for seating guests and assisting the service team with ensuring that each guest leaves happy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating. Utilizes the Wait and Reservation Lists in the TMS system.
• Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment.
• Enthusiastically greet guests and assign to table using TMS; politely notify guests, managing expectations, if there is a wait.
• Inform guests of current features and promotions, answers questions and offer menu suggestions.
• Address guest concerns and informs Manager.
• Supports and assists team members by delivering food and beverages, pre-bussing and providing refills when possible
• Set-up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area.
• Answer the phone and assist with answering guests’ questions in a friendly, courteous manner.
• Deliver the correct drinks and food to the guest, when needed.
• Practice safe food handling and cleanliness standards at all times.
• Bag and manage takeout orders, check order for accuracy
• Ensure each guest receives a friendly farewell and solicit feedback about the quality of service.
• Observe tables and keep track of clean, dirty, and unoccupied tables; clean dirty tables as needed.
• Accommodate guests’ needs and requests such as refilling beverages, providing silverware, etc.
• Clean and sweep around tables as needed.
• Other responsibilities as assigned

Qualifications: QUALIFICATIONS

• Must be at least 16 years of age
• No prior work experience required
• Ability to understand and provide friendly guest service.
• Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations.
• Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures.
• Ability to operate a computer, calculator, phone and other office equipment.
• Attention to details with good organizational and efficient time management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work flexible schedules including nights, weekends, and holidays
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

PHYSICAL REQUIREMENTS

This position requires regular attendance; requires the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs; requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.