Server Assistant

Hornblower Corp; New York, Northern (NY, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Hornblower Corp. seeks a Server Assistant to support dining services aboard a Coast Guard-inspected passenger vessel. You will assist servers, deliver and clear items, and help maintain clean dining areas while staying hospitable to guests and crew.

The role requires good health, ability to lift items, and a willingness to work evenings, weekends, and major holidays in a dynamic cruise environment.

Qualifications

• Must have excellent customer service and strong interpersonal skills.
• Able to stay organized and meet deadlines in a fast-paced hospitality setting.
• Strong communication skills with guests and crew under busy conditions.
• Ability to work flexible hours including nights, weekends, holidays.

Responsibilities

• Provide exceptional hospitality to guests.
• Assist servers with delivering and clearing food and beverages.
• Maintain cleanliness of dining areas and service stations.
• Provide menu and service information to guests.
• Support greeting and seating of guests as needed.
• Perform additional duties as assigned.

Skills

Customer service

Organization

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position Summary:

The successful Server Assistant aids servers in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Duties and Responsibilities:

• Provide exceptional hospitality to guests
• Clean up used and unneeded dishes and glassware from guests’ tables to galley.
• Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
• Maintain the cleanliness and safety of all common areas and service stations.
• Set up and break down dining room and service stations as prescribed.
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
• Assist with the warm and efficient greeting and seating of guests when they arrive.
• Additional job duties as assigned

Requirements & Qualifications:

• High school diploma or equivalent required.
• Must meet minimum state age requirements.
• Previous restaurant experience preferred.
• Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, detailed oriented and meet deadlines.
• Handle multiple tasks/projects at one time.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
• Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends and on all major holidays

Physical Requirements:

• Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.
• Ability to stand and walk for extended periods, frequently throughout a shift.
• Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.
• Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.
• Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
• Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
• Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
• Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
• Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
• Successfully complete vessel-specific safety and emergency training.
• Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Work Environment:

• Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.
• Position requires regular movement throughout multiple decks and may involve occasional exposure to outdoor marine environments, including heat, humidity, rain, wind, and sunlight.
• Must be able to safely perform duties while the vessel is docked or underway.

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