SERVER-250

Crescent Hotels & Resorts; Fort Myers (FL); On-site; USD 24,000 - 30,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a guest-facing team member to greet guests and serve meals at our property. You will take orders, set up side-work, and answer menu questions while maintaining a professional appearance and teamwork with coworkers.

Responsibilities include ensuring items are served with correct appearance and temperature, handling the POS system, and supporting staff as needed to deliver an excellent guest experience.

Qualifications

• Must communicate in English.
• Self-starting with an even disposition.
• Maintain a professional appearance at all times.
• Able to interact well with guests and work with colleagues.
• Able to stand and walk for extended periods and lift up to 30 lbs.

Responsibilities

• Greet and serve guests according to service standards.
• Take and deliver guest orders promptly per service manual.
• Prepare and perform set-up sidework as assigned.
• Answer guest questions about the menu.
• Operate the POS system where applicable.
• Check food for appearance, temperature and portions before serving.
• Assist with other duties as required.

Skills

English communication

Team player

Professional appearance

Guest interaction

Standing/walking endurance

Lifting 30 lbs

Job description

Description

JOB OVERVIEW: Greet and serve the guests according to standards.

Essential Job Functions

• Take and serve guest orders promptly and according to service manual.
• Do all necessary set-up sidework as assigned.
• Answer any guest questions about the menu.
• Operate the electronic cash register/P.O.S. system (where applicable).
• Check food before serving it to guest to ascertain that appearance, temperature and portions are correct.
• Perform any other job related duties as assigned.

Required Skills And Abilities

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Must be able to withstand prolonged periods of standing and/or walking. Ability to lift at least 30 lbs.

Performance Standards

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.