Server

Wind Creek Hospitality; Wetumpka (AL); On-site; USD 26,000 - 38,000; Full time

Job summary

Wind Creek Hospitality's Fire Steakhouse seeks a Specialty Server to deliver friendly, attentive service in a fine dining atmosphere. You will specialize in wine knowledge, table-side service, and upselling to enhance guest experiences.

Shifts run 4pm–11pm; candidates must be 21+, with proven restaurant service experience and the ability to work a flexible schedule. Knowledge of French and Continental cuisines is a plus, and teamwork is essential for success in this role.

Qualifications

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Must have extensive knowledge of food products, wine, liquor, and service techniques with a minimum two (2) years of full service restaurant experience- required
• OR One (1) year of training in the Steakhouse- required
• Must be able to perform basic math skills; Ability to read and write English
• Must be able to lift and carry 40 pounds
• Must be able to respond to visual and aural cues
• Must be able to work independently and as part of a team
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of maturity, dependability, and punctuality
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training
• Must successfully complete ServeSafe Sanitation training
• Must successfully pass job interview, including a guest service audition
• Willing to work odd and irregular hours
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Responsibilities

• Greet guests and take drinks orders with suggestive selling
• Serve drinks and meals with proper garnishes and timing
• Input orders into Micros and relay to kitchen
• Check back within two minutes to ensure satisfaction
• Maintain clean work area and handle cash accurately

Skills

Wine knowledge

Table-side service

Upselling

Guest service

Teamwork

Cash handling

Education

High School diploma or GED

Tools

POS system (Micros)

Job description

SHIFT: 4pm -11pm (Shift is subject to change based on business needs)

Job Overview:

The Specialty Server is responsible for providing friendly and efficient service of food and beverage items to all guests in the Fire Steakhouse.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Possesses full knowledge of fine dining cuisines, including French and Continental as well as table-side service
• Possesses knowledge of wine and wine pairings
• Report to work station as scheduled in proper uniform and ready to work
• Complete all side-work as directed by supervisor
• Keeps work area neat, clean and free of safety hazards
• Greets guests in a friendly professional manner
• Takes drink orders using suggestive-selling and up-selling techniques
• Serves drinks quickly and efficiently in the proper glass with the proper garnish
• Informs guests of daily specials, soup of the day, and makes menu suggestions
• Takes guest orders, repeat orders to guests
• Inputs order into micros and send order to kitchen
• Picks up order from kitchen and serve guests
• Checks back with guests with-in two minutes to ensure they are enjoying their meal and if they have any other needs
• Pre-buses table as needed and ensures water glasses are always full
• Offers dessert and coffee using suggestive selling techniques
• Presents check at the end of the meal and thanks guests for dining with us
• Adequately completes required forms and handle cash transactions accurately and in a timely manner
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Must have extensive knowledge of food products, wine, liquor, and service techniques with a minimum two (2) years of full service restaurant experience- required
• OR One (1) year of training in the Steakhouse- required
• Must be able to perform basic math skills; Ability to read and write English
• Must be able to lift and carry 40 pounds
• Must be able to respond to visual and aural cues
• Must be able to work independently and as part of a team
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of maturity, dependability, and punctuality
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training
• Must successfully complete ServeSafe Sanitation training
• Must successfully pass job interview, including a guest service audition
• Willing to work odd and irregular hours
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIME

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.