Server

Casa Madera West Hollywood; West Hollywood (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Casa Madera West Hollywood is seeking energetic servers to deliver outstanding hospitality and memorable guest experiences. You will explain food and beverage options, provide personalized recommendations, and ensure guests receive everything they need for an exceptional dining experience.

This role emphasizes guest-first service, brand representation, and the ability to upsell thoughtfully, while maintaining accurate billing and secure payments in a fast-paced environment.

Qualifications

• Proven multitasking abilities.
• Demonstrates diligent work ethic and professional appearance.
• Able to forecast and anticipate guests and restaurant needs.
• Experience in a full-service restaurant preferred.
• Knowledge of cocktails, spirits and wine is a plus.
• Available to work nights, weekends and holidays.
• Must stand for shifts and be able to lift up to 35 lbs.

Responsibilities

• Deliver a consistently high level of customer service to each guest.
• Maintain a safe and clean working environment by following health and safety guidelines.
• Be proactive and anticipate needs of coworkers.
• Master beverages knowledge and guide guests to suitable menu selections.
• Use organized service steps to ensure accuracy and consistency during busy times.
• Prepare side stations for business demand as needed.
• Build rapport with guests to encourage repeat visits.

Skills

Multitasking

Diligent work ethic

Professional appearance

Forecast guest/restaurant needs

Full Service Restaurant experience

Cocktails, spirits and wine knowledge

Night/weekend/holiday availability

Physical stamina

Job description

Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.

We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.

Servers are the direct link between the company and the guests and a key driver for creating exceptional guest experiences. Servers are responsible for all aspects of the guest experience including representing the brand, explaining food and beverage offerings, providing personalized recommendations, and ensuring that all of our guests, not just those in their assigned section, have everything they need for an exceptional experience. Servers must go above and beyond for each guest as well as take on the responsibility of ensuring all items are billed appropriately and payment is properly secured and handled.

Responsibilities

• Deliver a consistently high level of customer service to each guest and client

• Maintain a safe and clean working environment by complying with health and safety guidelines

• Proactive and anticipate the needs of coworkers around them that may need

• Ability to have extensive knowledge on the beverages we offer on the menu and the mastery of the food menu in order to guide guests towards choices that are best for them

• Mechanical in execution uses organized steps of service to ensure order accuracy and consistency even in the busiest of times

• Ensuring that side stations are prepped as needed for business demand

• Build rapport with guests in order to increase repeat clientele

Qualifications

• Exhibit strong multitasking abilities

• Posses a diligent work ethic

• Maintain a clean and professional appearance which is clean and polished and represents the brand appropriately

• Display the ability to forecast and anticipate the needs of our guests and the restaurant

• Experience in a Full Service Restaurant Preferred

• Knowledge in cocktails, spirits and wine

• Available to work nights, weekends and holidays

• Must be able to stand for the duration of shifts and lift up to 35lbs

We offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.